I agree with you and this has been my experience as well. This company is the worst I have ever dealt with. They are very misleading. Offering a "bumper to bumper warranty". Ask the sales staff what does bumper to bumper mean and they will say to see their website for the parts listed. I was told "bumper to bumper" is just what they call it and it is actually an insurance policy. Buyers must beware and these reviews are the voice of consumers -- do not buy from this company. My warranty is over in 3 months, I have nothing to gain by posting these reviews, except that I want others to avoid the harassment I have experienced and not to waste their money.