With reference to Anology's response. I hold them responsible because they are responsible and must be held accoutable for deceptive practices. Don't be fooled by the "provide its customers with quality, honest and well priced work." That's the story that convinced me when I decided to use them. Good talk, but not to be trusted.

Eddie at Autonology intentionally misrepresented repair work done, intentionally misrepresented the vehicle parts and did not replace any part as promised with the vehicle as agreed. A breach of contract, I contract autonology to replace various old parts with factory parts on the vehicle to eliminate the problems with the breaks. Autonology did not replace agreed upon parts (used aftermarket parts). I made payment as agreed without knowledge of the repair shops deception and misrepresentation.

Autonology used aftermarket parts; of course Eddie said he did not. Why did Eddie shred the new receipt my sister was to pick up, after writing on it he used genuine factory parts, because it would incriminate him.

Why is Eddie now stating he used the word "Original Equipment" vs. genuine Mercedes parts or Factory parts, to cover up the deception. Eddie knew when I said use original Mercedes Benz parts exactly what I meant. As in his presentation, he stated the shop never uses aftermarket parts.

The fact is Auto-Nology knew well what they were installing on my Mercedes; they just never expected I would have the rotors and pads removed and checked by Mercedes. Auto-Nology charged me $414.00 for Mercedes genuine factory parts and installed aftermarket pads and rotors. Eddie still insists he never used aftermarket as I have both as proof.

The first day I was very impress with the repair shop’s presentation. I commended the shop on it cleanliness, friendly atmosphere and the great opening presentation Eddie gave me the first day, and I trusted his statements when he promised quality, honesty and lower prices than the dealer to be true. Standing at the counter, Eddie was really nice. Explained how they never us aftermarket parts. BUT, I am so… DISAPPOINTED; possibly being I am a woman they figure they could get away with the deception and misrepresentation.

Eddie is now trying to protect the companies' image. Portraying me as being a difficult customer, hard to deal with. Eddie is trying to give the impression they’ve tried to work with me. They were going to work with me during the first call, until they found out I had the pads and rotors removed. When they knew I knew what they had done, is begame total different story. I’m now this difficult customer as they would never do such, right! All just a smoke screen to cover-up the truth. The fact is they did do it. They lied and used deceptive practices. Now looking for a way out to keep their good image. They should have thought of this beforehand.

It's all about money, I wonder how many others have they done this to without their knowledge.

I notice another complaint where the customer stated Eddie through in a few extra things… and so I see it's a possible pattern, fix this free and that free and you’ll keep quite. Not this time.

I am wondering… how do you keep up a lie when I have the aftermarket pads and rotor as proof.