Charter, the worst customer service I have ever had to deal with. We have had Charter for the last 6 years, personal and business. Phone, (3 lines) cable, and Internet. There customer has always been bad, but yesterday they took it too a new level. We received a letter day before yesterday (7/16) from Charter saying that we had until 7/21 to pay the our business phone bill (one month only) or we would be cut off. Yesterday morning we discovered that our business phone had been disconnected (7/17). When we called they told us that the notifications were only approximate (????) so we paid the bill, and 4 hours later still had not been turned on, we were told that they showed no record of the payment (even though my wife had a confirmation number) and that we had been disconnected, and it would take 5 days and $400 to be reconnected. Five days where our clients have no way to get in touch with us!!

After multiple calls to charter, and no help I have canceled all services with them and will make it my mission to let everyone I know that I they should not use Charter as they are awful!!!!!!!!