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Auto Repair Group Llc

reviewed by gporter

gporter
07/20/2009

Auto Repair Group Llc 2

I was told that the policy covers computer parts, controls, etc. I unfortunately bought this "insurance" for more than one vehicle. After 2 months I had a claim on a vehicle. I called the number as instructed and the gentleman was very cordial. He told me to take it to the repair garage - have them diagnose the problem and contact ARG back.

At this point I thought I had made a good decision with this company.

The next day I received a call from the mechanic and he told me the problem. The part that went bad was a computer control module for the blower fan for the heat and AC. He stated he had contacted the company and the contact person was very rude and told him the repairs would not be covered. My repair man told them that other companies had covered this item on other policies. The "bumper to bumper" coverage should cover this repair. The ARG contact hung up on the my repair man. I paid the $200 plus bill.

I am not a happy camper and will continue to pursue this issue.

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buyerbeware2 commented 43 days ago.
This is why these reviews are so important. So that other consumers DO NOT BUY from this company. We had the exact same experience. My speedometer recently stopped working, and is the same box connected to the odometer, which does show the mileage but the light in the box goes in and out. I was told by Auto Repair Group that though the speedometer is covered, the odometer is not--Note, they are both the same part and you cannot replace one without replacing the other--but ARG will not cover the part. The kicker is if we do not replace the part, which is $1600, our warranty will be null and void. Thank god we only have 3 months, but imagine if we had just purchased this warranty. We have been treated rude and disrespectful by everyone at ARG as well. They even told us to remove our review because it was hurting their business, even though EVERYTHING we posted is true. This is NOT a good company. Buyer Beware!
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