I BOOKED A RESERVATION AT HOMEWOOD SUITES BY HILTON SARASOTA, FL FOR OUR ANNIVERSARY 7/3-5, 2009. WHEN I ARRIVED, THE HOTEL DIDN'T HAVE ANY RESRVATION FOR US. TRAVELNOW HAD MADE US A RESRVATION FOR 6/19-21, 2009. LUCKILY, THE HOTEL HAD A ROOM AVAILABLE, BUT I HAD TO PAY CASH THE SECOND TIME. WHEN I CALLED TRAVELNOW, THEY SAID IF I HAD BOOKED FROM AN AGENT, THEY COULD HELP ME, BUT SINCE I BOOKED ON LINE, THEY CAN'T REFUND ANYTHING. DON'T USE THEM! ESPECIALLY, DON'T BOOK WITH THEM ONLINE - YOU'RE OUT OF LUCK! KAREN HALLGREN, LEESBURG, FLORIDA.