Been with Charter for 2+ years. Start-up problems should have let me know it was a mistake. It took over 10 hours of phone time and multiple visits to get the package I had ordered, then I had to deal with the fact I had been billed for all services before they were all installed.

Now, I have a different problem Strange as it sounds, my focus in the last few months has not demanded heavy use of either internet or phone. I was getting calls, had no major problem calling out. Did start having some problem with internet connection. Was I every surprised to get a frantic call from someone saying they had been trying to reach me for weeks; that my accountant had also been trying to reach me, and had called her as a last resort. They hadn't been able to get through. I started checking the phone line during the day and found it was frequently a dead line. Internet connection paralleled phone problems. I called Charter.

Technician #1 - at house 2 hours. Did a lot of fiddling. Said I had some loose connections, everything was A-OK.

No change.

Technician #2 - said modem was 'bad' and put in a new one.

No change

Technician #3 - said he put a monitoring device on the line for diagnostics, and that Charter would track the problem and send out someone for line maintenance. I wouldn't have to do anything else.

I called Charter billing to get a credit for the lack of service. Was told that they couldn't give me a credit because I hadn't called it in when it started, even though their own records stated I was losing the connection 50 to 60 times a day. The only way I would have known it was going on was if I had been constantly checking the connection. (Now I am)

That was three days ago. I lose the connection every day. It picks up again in the evening.

Called Charter. They are treating it as a new problem. No one has been monitoring the situation. Saturday morning I have a new technician coming. No, they don't know what that technician can do that the others didn't try. The sweet young thing I talked to asked me if I would like a year of free services. I thought that was pretty funny, but I guess it would be an improvement to get nothing for free. Better than what I have now. Talked to billing (in Mexico City). Again, they wouldn't do anything until "they heard from the technician", and I have to make the call.

Charter get a star because I can't otherwise submit this 'comment'.