Just wanted to say, that I found this web site while researching Satellite TV providers - looking for the best etc. I read the review from luvloveluv. I have yet to have to interact with anyone from direct TV's call center, but I really LOVED her comments and wish more people would stick up for themselves. I worked for the government for 28 years processing disability claims. I had to abide by rules as well, and unfortunately, received numerous, countless insults and accusations simply because I was doing my job. I HATE dealing with the public - which I too am a part of. People can be so incredibly hateful and ugly when they don't get their way, and usually find it appropriate to lash out at whomever they can regardless of what the facts are. Good for you luvloveluv. Let em have it and if they don't like it, tell them to shove it!