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University of Phoenix Online

reviewed by HAL9thousand

The University of Phoenix was founded in 1976 by Dr. John Sperling, and with an enrollment of over 400K undergraduate students, is the largest university in North America. The program offers a variety of bachelors, masters, and doctoral level degrees, via both online study, and 200 different campuses.

HAL9thousand
08/13/2009

University of Phoenix Online 2

I'm a 39 year old married male and I have some college experience at traditional colleges, although I have very few credits and no degree. I am fortunate enough to live in a town with two colleges and two community colleges. I had attended one of the big colleges right out of high school and was unprepared for it. I flunked out. Years later I decided to try one of the community colleges and I enjoyed it. I only had enough time and money for one class per semester, and I did that for two years. I achieved an A in every class I took. I ended up getting married, we had a kid, bought a house, and then there was no time or money for community college.

Then in the summer I began to think about going back to school again. I wanted to go back to the community college I had attended years before, but now with a wife who has an incompatible work schedule and a young child, I wasn't convinced that I could make it to traditional classes regularly. Several weeks ago I came home for lunch and I was surfing the web when I saw the UoP advertisements everywhere. I saw they had a small online questionnaire if you were interested in getting more information about UoP. I filled it out and submitted it, thinking that in a couple of weeks I would get some vague literature from them via "snail mail" which I would read and then throw away. Instead, they called me within 2 minutes of me clicking the submit button (which I thought was fishy and even slightly creepy). I didn't have time to talk with them because my lunch hour was almost finished, so I made an appointment to talk to a counselor by phone a day or two later.

The counselor did call me on the phone and I talked with her for over 2 hours. Looking back on the experience, I can see where these "counselors" are actually part counselor, part salesperson. She sold me on the idea of taking courses online through UoP because of the flexible schedule. I am now "enrolled" there.

They start you out in a 3-week orientation class to try to prepare you for the bizarre world of online classes. Going into it, I had no idea how an online classroom dynamic would work, and nearly 3 weeks into this orientation I'm asking myself the same thing. The first week would have been a breeze if I didn't have to try to do the readings and the homework, post the feedback they require (more on that later) and talk to a counselor every stinkin' day about one thing or another. And I think now is a good time to mention this: the UoP is in Arizona, which is 2 hours behind my time zone, and 3 hours behind the east coast's time zone, yet, their counselors' working hours are something like 6:00 a.m. to 3:00 p.m. ARIZONA TIME! This means that they are not at work when 3/4 of the nation needs to call them! But they do call the students on the phone--A LOT. And I told them when I first talked to them that I am prohibited from talking on my personal phone at work, yet they'd call me every single day during my work hours, sometimes more than once. Of course, they had to call me at work, because by the time I got home from work, they'd also be home from work! Don't you think they'd have someone working past 3:00 in the afternoon to accommodate as many potential students as possible?

Anyway, the first week of the orientation is meant to get you acclimated to the confusing system of links and web pages they have that substitute for a traditional school. You are also required to post at least 2 substantial comments for 4 of the 7 days a week you are in class. So posting something like "I'm just checking in today at class" doesn't count. You have to basically pick two other students' posted comments and reply to them, making a thread. Well, early on it was plain to me that there were about 4 other college-worthy people in this orientation class, and about 30 people who never should have made it out of high school. Trust me, I am all for participating in class if I have something of value to contribute, but this feedback posting system doesn't cut it to me. Plus, they have you in "blocks" of two classes at a time, so you would have to post 16 substantial comments per week! What am I here, the teacher? I don't get to say 16 substantial things to my wife during any given month, how am I supposed to comment 16 times on these undereducated strangers' posts? To me it just encourages the student to make up some bullshit just to make a posting quota. I also don't think they realize just how much time it takes to read through all of those posts to find some tidbit to comment on. I feel that time would be better spent reading or doing homework.

So the first week was stressful, what with the constant calls, the reading and posting and homework due, and the paperwork. Yes, when the counselors call you, part of their mission is to get you acclimated to the UoP's confusing system, which entails walking you through a lot of links and web pages, and to walk you through the obligatory paperwork. I am still trying to recover from this process. It's like trying to learn the rules of the road and how to drive a car, all in about 4 hours. During these calls the counselor kept saying things like, "I know this is a lot of information to take all at once", which it most certainly is. I filled about 3 notebook pages with frantically scribbled notes, and I also printed out about 25 web pages. Basically I wasted a lot of paper and toner. I also had to fax permission slips to them so they could get the transcripts from my earlier college experiences. I don't have a fax machine (or even a phone line), so that was a pain in the neck, and not cheap either. The financial aid online application just about sucked the life out of me. It's incredibly long and you'll need your tax forms from the previous year (have fun!), and after I did everything but give them a semen sample, my student loan lender still "snail mailed" me 2 weeks later saying that they needed more information!

Finally the second week came and it just so happened that I fell victim to two different major technical problems with my home computer simultaneously. By the way, the UoP DOES NOT accept technical problems as an excuse to fail to turn in assignments, which I think is bogus. Let's say you live out in the country or somewhere else remote, and your computer dies on you or your internet service quits for some reason. I guess you have to hop your ass on your tractor ASAP and drive to the nearest place you can think of that has a computer with internet service if you don't want to be penalized. Well, I'm lucky enough to have an old computer that I no longer use, so I made it through my technical difficulties fairly unscathed. The counselors' phone calls to me dropped off significantly the second week, which was kind of nice because I was shifting my already hectic schedule to accommodate them daily so I could still try to do the school work. When they did call me, it was during my work hours, though (see above).

So now I'm in the third week of this 3-week orientation, and I think that all of the little things that I let slide at first are starting to pile up to where I'm convinced this isn't nearly as good as traditional classroom education. The objective this week is to train us to avoid plagiarism. Okay, that's a noble cause, I agree. But it's been well over 20 years since I've had to annotate and cite references for a paper. Is there anyone to explain how to do it? No. Is there anyone to answer my numerous questions immediately? No. Is the UoP library a confusingly-assembled exercise in excess? Yes! Well, too bad, because that's where all the reference citing information is. When I first tried to use the library, I typed in my search words and all I got was a blank screen for several minutes. I tried again, same thing. I tried this for about 30 minutes, then I decided to call tech support. The tech guy was very nice, but he really didn't give me any technical knowledge that I wouldn't have achieved after another 30 minutes of trial and error. So they basically makes you learn (or re-learn) how to cite references by yourself in a very short period of time. In my view, this is something that should be a significant part of an English class, not something you attempt to learn in a day. There are specific circumstances and guidelines regarding reference citation, but I couldn't find them. I could find samples of citation, and there's even a citation generator that will do it for you (how's that for "learning" how to do something?) but I couldn't find information on WHEN or WHY to cite reference. I also couldn't find any information on how to decipher all of the gobbledygook text that follows the title of a reference you'd find in the library, or even what part of all that text was the title of the article and what was the title of the publication so that I could just fill out the damn citation generator and be done with it.

So here I am, spending an hour to type out this criticism of the "university" I am currently "enrolled" in instead of doing the cryptic homework I was assigned. After staring at my computer every single night for hours on end reading my school material, I have to agree with the woman that posted a comment saying that she prefers real books to reading online. I can take a book anywhere, but I can't drag my desktop PC anywhere. The UoP is very proud of their library, but I will say that being a lifelong library-goer, I'd actually rather go to a nice quiet library, away from the distractions of home, and do school work. To me you just can't replace the human interaction between students and teacher with links and search engines.

So yeah, I'm enrolled at the UoP as I type these final words, but if you contact me a week from now I doubt I'll be able to make the same claim.

Join to vote! 1 Helpful / 1 Funny / 2 Agree / 2 Disagree
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smkaugust commented 89 days ago.
I think that you have personal issues and you are just finding excuses to accomidate how lame you really are (take it how you want). I am a student at UOP and I have school pride and take offense in what it is that you post.

First of all how could you call someone uneducated when you are 39 years old with a wife and kid and can't comply with posting 2 messages 3 times a day, but you let your lame job work you to death (it's lame when you can't get a personal phone call). Maybe you should have looked into a traditional college after all, so they could have offered you remedia classes.

This very discouraging for someone whom is seeking education, and if a counselor calls you everyday; wouldn't think that they are concerned, something you don't get at home if you and your wife don't say 16 things to you in a month's time. I am not sure what type of joke that was. But the joke is on you LOL!!!!!!!!!!!!!

Since you know everything please invest your time in discovering your own dictionary. You had these problems before UOP. It's called a learning process something you should expierence everyday, and trust we will not be contacting you again about your expierence at UOP because we don't care.

NEWS FLASH, who cares drop out.

You should be mature enough to know that if you don't have anything good to say than don't say it at all.

Now my story as an UOP student.
Hello, everyone I have been a student with UOP since 2008 and I love it; it is so convient for someone with kids and a life. I tried traditional colleges and I got so much hassle in trying to get enrolled.

There is nothing wrong with the learning environment at UOP, either you want to learn or you are looking for financial-aid disbursements. Not my problem, I am encouraging everyone that is interested in furthering there education to consider UOP. I hear more traditional campus students complain about than UOP students.

HAL9thousand commented 87 days ago.
Thanks for your reply, smkaugust. I hope your job at the UoP is treating you well. I can tell you are employed there by your comment, "...and trust we will not be contacting you again about your expierence at UOP because we don't care." Half the point of my original essay was that the UoP doesn't care (not enough, anyway), a point which you have helped prove. If they cared about students and education and flexibility and quality they would have people staffed to accommodate the online community. Their website and library wouldn't be a mess and a non-functioning waste, respectively. Unfortunately where I work I don't have the time to take personal calls. I don't have the authority to take personal calls. In fact, in nearly a quarter century of working, I have never once had a job that allowed me to chit-chat on the phone for personal reasons. Sorry, but when push comes to shove I have to pick the crappy job over the mediocre school every time--at least it pays the bills. My wife and I work different shifts so we don't get to talk to each other as often as most couples do. If you've ever tried to post comments based on previous UoP student comments, you'd know exactly how tedious and time-consuming that is. I am convinced the UoP will take anybody on as a student. There were people in my class in their 30's, 40's, even 50's that couldn't write effectively, or even spell or use proper grammar. There was one person who didn't know what 'etiquette' meant. You're telling me a grown adult college student doesn't know what 'etiquette' means? With a few exceptions, the other students in my class posted comments that looked like junior high kids had posted them. You want me to post 16 comments a week based on junior high students' comments? No thank you.

As far as your comment,"You should be mature enough to know that if you don't have anything good to say than don't say it at all." goes...well, I hate to be the one to point this out to you, but this is a site where you post your personal experiences and rate them! The whole idea of the site is to tell other people whether you found something to be good or bad! And then people can agree or disagree! Since this site is not funded by the UoP, you're probably going to find more negative comments than good. I know you take this personally since you are employed there, but I saw some positive comments on this site, too. I gave the UoP a two-star rating, which certainly isn't good, but it's better than a lot of ratings I've seen on here. I am obviously not discouraging people from becoming more educated, but I am trying to discourage people from going about it in a manner that is possibly more expensive and less fulfilling.

"Maybe you should have looked into a traditional college after all, so they could have offered you remedia classes." is something you wrote in your reply to my essay. By "remedia" I'm guessing you meant "remedial", which, according to my dictionary (yes, I have one!) means,": concerned with the correction of faulty study habits and the raising of a pupil's general competence". If you are indeed a student at the UoP, you may want to look into those yourself. You see, you aren't reflecting very well on your school with stuff like,"...if you don't have anything good to say than don't say it at all." (that would be 'then don't say anything', not 'than'), or "I am encouraging everyone that is interested in furthering there education to consider UOP." (that would be 'their education', not 'there education'). I like this one, too: "This very discouraging for someone whom is seeking education" (that would be 'who is', not 'whom is'). If this is the kind of education the UoP offers, I'll pass.


family700 commented 87 days ago.
Good one Hal..and thanks for rating and commenting back.

DeviantNic commented 70 days ago.
Hal,

While your experience with UoP sounds typical of most reviews I have read, your post had me rolling with laughter.

I too have similar history with your own. I went to a large state university right out of HS, I wasn't focused, I was young, and I just wanted to sleep all day long. So the inevitable happened, I failed out.

I spent the rest of my years working full time, taking classes at a community college here and there when I could, got married, got divorce, got married again, had a baby. That takes us to today.

I'm a proud mommy to a 20 month old son and my husband and I were laid off from work so we moved in with my in-laws.

Sitting around surfing Facebook, reading TMZ on the daily, and generally lazing around like a sloth was not proving to be a healthy lifestyle for any of us.

I can't work, "can't" being the operative word here, as opposed to "won't". My job search has dwindled down to pure begging in some instances....not pretty. So with the job situation being what it is, I've decided to go back to school and really finish this time.

I literally spent a few hours a week researching both majors and online schools. I didn't want to make a mistake that will not only cost me sleepless nights in the future, but lots of money so it was important that I choose wisely.

This site is one of many that I utilized in making my decision to go with Capella University over University of Phoenix.

I didn't realize what a great decision I made until I read your post.

Our orientation is self-study and optional so I was able to complete the whole thing in 1 day.

The courses themselves seem less burdensome as well. We are only required to post 2 significant replies to our classmates' posts per class. And so far, I'm only enrolled in 1 class so I only have 1 post a week and 2 replies that I have to post to others per week. Very light load compared to your experience.

Also, the user-interface sounds much easier to navigate where I am. Having not seen or used the UoP interface, I can't say for sure. But from how you describe it, it sounds complex.

I'm not advertising the school I'm enrolled in (hence why I haven't brought up their name a million times), but it does sound as though it's a better bet for online schools.

I even compared reviews on here and several other websites and the school I attend seems to score better among former and current undergrads.

Hal, I hope you're able to either find a way of making UoP work out or get out while you're only ass deep and start another school. The longer you wait, the worse it is because I don't think UoP course work transfers to many of the other online schools. So once you're in, you're in unless you start ALL over again from scratch.

Good luck, and I wish you all the best. Thanks for the laugh even among all the real stress and trouble UoP seems to be putting you through.

Andreas2k9 commented 62 days ago.
So, it is ill preparedness of yourself and your sense of intrusion of councelors and teachers trying to help you and the universities request for u to participate in postings online, comparable to askimg you to participate in verbal discussions in a classroom...k...got it...u r the student sitting in the back wanting to slide by without having to do anything. Yes, you should not be in college.

Andreas2k9 commented 62 days ago.
(Edited 62 days ago)
Oh, ya...seeing you correcting another poster's comment when ur own grammar is horrible made me laugh. That was the ONLY funny thing on your post. It is obvious that u were not prepared which leads to believe that you did not investigate what it takes to attend an online college. Apparently your computer was not up to the task, your schedule did not fit the school, they bothered you etc. etc. etc.
Excuses, not reasons. U think the war stops for u to reload your weapon? Now you complain because you were challenged to get organized but didn't want to put the time/effort into it and now complain that the college was too demanding? What is your point?
It is a good school for which u have to be prepared. But posts like this give that school loads of credit. Glad to see that this school is so demanding and as an employer I will be looking for people that have put forth effort, dedication, PREPAREDNESS and effort, not people like you trying to scam into a degree and then pretend to have worked hard for it. Here, here is a couple of words every man should know before pretending to be a man ... problem solving!

frog0008 commented 45 days ago.
sounds to me as if the very first comment at the top is an employee of the university instead of a student..first off, no one should reply with such rudeness. The original writer wrote his opinion to what he thought and how he perceived his experience..and next dimwit, my daughter just started online classes this year with pheonix and finds the library garb and classroom shit the same as the writers experience. Furthermore, their financial counselors do not call back after leaving several messages and for that matter, it's difficult getting anyone to respond to messages. why, b/c she has a significant refund check coming to her and somehow, their policy changes made on 10-09-09 will keep her from getting 6,000 back until the end of the year or beginning of the next year...Scam! yes, I believe so, guaranteed money from the US GOVERNMENT-GI BILL.....so you see, the writer wrote on his perceived feelings and I wrote on mine....as far as suggesting this school to anyone, I only know from present experience...STAY AWAY FROM PHEONIX

cookb2 commented 13 days ago.
UOP is a scam! I agree, STAY AWAY FROM PHOENIX!

peanutsmommy commented 4 days ago.
You are a complete idot. Don't you people think the the Department of Education and the Government have all the information on the University of Phoenix??? That's why they are able to let students use financial aid to begin with. I'm glad that most of you are not students with UoP or are planning on dropping out because I would hate to think that I'm in a class full or assholes!
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