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Frigidaire Gallery Series

reviewed by ekenneally

ekenneally
08/17/2009

Frigidaire Gallery Series 1

We have a 6 year old stainless steel dishwasher that went on the fritz. The repair man told us that it needed a new control panel -- an easy enough repair. However, Frigidaire no longer sells the part and has discontinued its manufacture. We could locate no additional parts that would fix the problem from any distributor after a lengthy search. Frigidaire through its parent company Electrolux offered us 20% off a new dishwasher if we bought from that manufacturer. Completely abhorrant that the dishwasher would need a new master control panel after such a short lifespan, and not only that, does not even make replacement parts. We are stuck having to buy an entirely new dishwasher.

We will not buy from Frigidaire or Electrolux (including Gibson, Westinghouse, etc.) again. Bad product, bad customer service.

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redspock commented 47 days ago.
I have a brand new Frigidaire Gallery Series dishwasher, the wheels fell off one month after purchase (cracked). I bought the unit at Lowes, Frigidaire refused to help, kept getting hung up on on their customer service number 800-944-9044. The reason I replaced my old Frigidaire which was 6 years old was that those wheels cracked as well and cost approximately $40 each, $160 per side on the bottom rack. I thought it was a no brainer to replace my dishwasher with a new unit, apparently I was wrong the quality is not there. I wanted to by American but apparently American Corporations or now European don't give a hoot, Samsung, here I come..........

PS Lowe's has been good at trying to resolve this but forget Frigidaire, in their corporate mind these products are not durable goods, they are as disposable as Kleenex.
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By the Numbers