I rented from Tampa, Florida on July 15, 2009. I had a 2008 Dodge Calibur. It worked ok until the last day when the battery died. I called Tampa airport and they were so far way and never picked up the phone. So I had to call Sarasota and they had to send someone to help jump start the battery. After they jumpstarted the battery I asked, "What if this happens again?". The gentlemen replied that I would just have to call them again. So about two hours later I am ready to go to the airport and the car would not start. I called Sarasota and they said they would call me right back with someone on their way and they never did. So then I called them and had to find someone else to come help me because the mechanic could not make it. Finally, someone shows up and jumps my car. I asked, "Why did they not give me another car?". And he said he didn't know why. So I had to drive straight from being jumped for 2 hours to the airport without stopping otherwise I would not have made it to the airport with a working car or would have been on time. I lost a day of plans because I was driving a car with a dead battery and no one at Tampa wanted to help me. I complained and they gave me 1 day off and that was it. I will NEVER rent from them again. I called their Customer Service and complained and they gave me voucher that does not even cover for one day. Like I would try them again. If you are alone or have family and want to be safe; DO NOT RENT FROM THRIFTY.