If I could give this company less than a one i would. They are extremely terrible with their customers its almost like they don't care. Considering they ripped off a sixteen year old.

I am a sixteen year old kid so i am unable to sign a contract and i went looking for prepaid phones and i found virgin mobile. So i bought a new slash i tried to hook it up right away when i got home over the internet. I got all the way up to the choose your payment method part. I had picked a monthly plan and chose to use my debit card to pay for it. After about a second of waiting it had told me that there was a problem with my card. Okay no problem right? Just try again. so i did. Finally i gave up and went to my debit card's website only to find that Virgin Mobile took $54.93 off of my card, and i didn't even get a phone number. (I'm 16 that's a lot of $ to me)

So by this time i was very angry, so i called customer service with high hopes to get this resolved, and they told me that they were having technical difficulties and call back in an hour. So i did then they proceeded to tell me to wait three hours, then 24 and finally 72. By this time i was fed up and i went to the Walmart i bought the phone at and he got it activated, but i had to pay in top up cards. So so far that's $108 this crappy little phone has cost me.

When i called back the next day to check how things were going with my debit card they told me that they had no record of the transaction so if it was still pending on my card (which it was) the funds would be released back to my card within fifteen days. However, when i checked my card it showed that the transaction had been posted meaning they took the funds from my bank account. By this time i wanted to go strangle Sir Richard Bronson for even creating this company.

So i called to scream at the customer service reps some more and the guy told me because they have no record of this transaction it couldn't have ever happened. So i asked him if he wanted me to print my bank statement and mail the shit to him. He told me to calm down and basically proceeded to call me a liar. So i told him to log on to my bank account online (not smart i know but i wanted my money) to which he refused. When asked to put a supervisor on, he also refused. Frustrated i hung up. Then i gave my mom the phone and she was able to get a supervisor who told her to get the banks fax number which we did and the lady told us that i will receive a check in the mail in 2-3 weeks.

It has been a month since then and my bank still says they have received no call. It must be the fact that i'm sixteen that makes them think they can toy with me and get away with it. But currently the Better Business Bureau is processing my complaint. Oh and btw your all right they suck at English.