My Qwest DSL Review covers a period of approximately eighteen months.

Qwest originally promised me 1,500 KB of downstream bandwidth. For those that are not tech savvy there are actually eight bits to a byte so this deceptive number will actually translate into 192375 bytes of potential downstream bandwidth and 756 KB or actually 95957 bytes of potential upstream bandwidth.

The downstream math is as follows 1500 times 1026 equates to 1539000 divided by eight equals 192375 bytes of possible bandwidth.

Mind you this is the best case scenario and is dependant on how much noise your modem encounters on the Qwest network.

Qwest struggled to provide this super slow DSL service so when I see Qwest’s advertisement for 20 megabits I start to laugh.

This actually translates into a whopping 2.5 megabytes of potential bandwidth. Big Deal.

The Netopia 3347-02 wifi modem is the modem that I was provided and it has been replaced three times. The Netopia 3347-02 is the most problematic wifi modem that I have ever used. The Netopia 3347-02 is a true second rate modem.

Qwest’s Digital Subscriber Line is constantly losing its hard wired connection to the central office. The primary wired connections and my apartment wiring were double checked and Qwest found absolutely nothing wrong. The insult for Qwest’s incompetence is that Qwest charged me one hundred dollars to tell me the problem was somewhere else. Incompetent is bad, incompetence and dishonesty are the pits.

Ok now try and follow my logic here. I had a month to month lease arrangement with Qwest to supply the super slow DSL, the Netopia 3347-02 modem and the maintenance. So how is it that Qwest figures that I should pay their technician one hundred dollars to come to my apartment and finally admit there is absolutely nothing wrong?

The technician later changed his official report to read that my alarm system had actually caused the problem. Well I live in an apartment complex and there is absolutely no alarm here.

Alarm systems are typically found in expensive homes not in apartments. This curious fact speaks volumes regarding the incompetence of Qwest employees.

Connection down or your Netopia 3347-02 wifi modem does not work? Call the Qwest repair service at their toll free number at 800 573 1311 to be eventually connected to a live Philippino operator that speaks the most rudimentary English possible.

Be prepared to endure Qwest’s incessant advertising blitz. Qwest repair service wait times are typically one to two hours as you teach the Philippino operator English by repeating your information over and over again.

I called to disconnect the DSL. Qwest successfully tied me up for over one hour. I finally got through their incessant marketing and they finally agreed to disconnect the DSL after wasting more of my time by trying to get me to stay.

Frankly Qwest DSL is about as useful as a third breast.

Don’t start up with Qwest thinking that you will have a successful DSL or Telephony relationship with this company.

If you live in a metropolitan area I strongly encourage you to take a look at other options including the new Clear Wimax system that is currently being developed. Although Clear Wimax may have a few roll out issues young hungry companies typically perform a lot better.

Each and every day was a challenge to see if I would have a working connection.

If you are thinking that you will get better results from Qwest think again. I am a fifteen year veteran of Information Technology. After numerous calls you can expect the Qwest repair service staff to disrespect you by refusing to identify themselves, by laughing and mocking you and by failing to update your customer service record with your call.

Qwest repair service believes that if they conceal your trouble call then there really is no problem.

Thank you Rate It All for helping to alert the public on how Qwest really does business.

My happiest day with Qwest is when I decided to dump this unpleasant company and walk them to the door.