Budget Truck Rental 1

On 8/6/2009, I reserved a 16' truck to move from Florence, KY to Brownsburg, IN. I picked up truck 442281 on 8/9/2009 at 10:20 from Richwood Flea Market in Walton, KY. I drove the truck to Florence, KY, and proceeded loading my belongings. After loading was completed, we headed to Brownsburg, IN. We stopped in Hebron, KY, for some food when I noticed the gas gauge was on empty. At this point we had traveled only 20 miles. Since the man in Walton said the truck was full, I assumed the gas gauge must've been broken, but I tried putting gas in it as a precautionary. The truck took 28.057 gallons which cost me $75.73. I called the man in Walton to explain what was going on. "That's bizarre," he said, "we had two other trucks that were empty this morning as well." He said to present my receipt when I drop off the truck and I would get a refund for the gas. After unloading in Brownsburg, I dropped the truck off at Glass and Mirrors Etc in Indianapolis (full of gas). It was closed for the evening. On Monday, 8/10/09, I drove back to the dealer in Indianapolis to get the situation resolved, but he claimed he couldn't do anything. He said I would have to call their customer service line. (He also attempted to charge me $10 for an after-hours drop-off, even though I dropped the truck off two days early. Read the fine print, he told me.) On Wednesday, 8/12/09, I reached the customer service line. After explaining to her a few times what had taken place (I don't think English was her native language), she contacted Walton to verify my story. They claimed I was only owed $28. I explained again that I put 28.057 GALLONS in the truck which cost 75.73 DOLLARS. She asked that I fax her a copy of the receipt to 918-660-7169. Less than an hour later I faxed the recept to the number she provided, which tacked another $1.66 to this ordeal. That same day, I sent an e-mail detailing these problems. I sent another a few days later. I've gotten no responses to my phone call/e-mails and obviously no reimbursment. Budget's customer service from beginning to end was poor, to say the least. I would have a hard time dealing with them ever again.