Wow where do I start, I don't know if there is anything I hate more than Charter! First off their prices after the introductry rate are astranomical. I am paying 165ish a month (it always fluctuates by 10 or so dollars a month for some unknown reason) since my special bundle ran out, so I called to see what just the expanded basic cable and regular internet would cost me. I got quoted 135.00 WTF are you kidding me? Second, their customer service reps are very rude when your not buying what they want to sell you. I have had many phone conversations with them and have never actually had a pleasent conversation. Third, the on demand is out about half the time I try to use it, along with the service as a whole going down way more often than I feel is reasonable. Also they will not credit you even a dollar for any of these inconviences. Other companies I have gone through in the past actually cared (or at least made it seem like they did) about their customers and would credit the account for service outages instead of just giving you attitude. I am sure at the prices they charge they are making a killing but show the customer zero savings even if they have been with them for a few years( where I live there really is no other choice for internet so I am stuck for now), in fact they just keep raising prices. I don't know about anyone else but when cable, phone, and internet are nearing 200$ a month thats is insane! And no I don't have a bunch of extras no pay channels just one HD converter box and the rest is frills free. So in closing if you have a choice do not get ropped into Charters BS initial pricing because you will innevitably be paying with an arm and leg 6 or 12 months later!