Spoken like a true-blue corporate douche-bag! OBVIOUSLY you work for DirectTV that should basically exclude your opinion from this forum as you have an investment in this crooked company.

I'm completely aware that you ahve to read the whole contract, and I suppose this is why DirecTV intentionally makes contracts, and even the monthly bill almost impossible to make sense of unless you really do work for them. Part of the purpose of Customer Service is to help the customer understand all that is involved, especially when the customer asks, "Is there anything I need to do or know about the changes I'm making?" I'm furious that I'm stuck on a contract, and I'm furious that through system oddities and things that WERE NOT ON ANY CONTRACT, NOR WERE RELATED TO ME OVER THE PHONE, my DirecTV bill is almost double what the service person told me it would be. I asked, "What can I expect my next bill to be?" and she told me. AND IT WAS A LIE.