Hello Luckyfox,

My name is Eric Ketzer, and I am a Manager with Charter Communications. Sorry to hear about the confusion with your billing. We did upgrade our billing systems last week. As a result, account numbers were changed which resulted in billing cycles changing. We would be happy to look over the account and make sure everything is in order, as well as answer any questions you have. Please send us an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone on the account, as well as the best time to contact you. Also, please include rateitall and my name in the subject line.

Again, we are very sorry for the confusion and look forward to helping you in any way we can.

Thanks, Eric

luckyfox, I had a similar experience. I recieved an automated call that my account was past due. I called Charter and was told that since it was past due, the autopay system would not start until the account was brought current.

I told them to debit my checking account. The next day the autopay system took the same amount out of my checking, double billing.

I called Charter again, and the person I spoke with was apologetic, said it was their mistake and would be fixed in a few days.

Waited 3 days and called back. This time the rep says he is in billing and they would not return my money. My only options were to leave a credit on my account or get a check in 6 to 8 weeks. It only took them 24 hours to take my money!

By this time I was getting a little upset with them, but kept my cool. As I questioned him more, he went in to the same scripted response he gave you. Just sort of became a brick wall.

Just for curiosity, I tried Charter on the phone one more time. I told them that if they couldn't fix this, then I would switch to another service. Same deal, we are keeping your money because that is our "policy"

What a bunch of liars and crooks! No wonder they had to file bankruptcy. I truly hope this company goes under. One of the worst I have ever had the displeasure of dealing with.