We built a house in Durango CO, my wife and I went to Lowe's in Farmington NM just on the other side of the state line. We ended up purchasing 1,500 dollars in bathroom fixtures, two toilets a pedestal sink and base and a spa tub. We paid and told them we would pick it up in a week. The tub was in the overhead and I noted where it was. The next week I called Lowe's on Sunday morning and told them we would be there in a couple of hours, told them what we were picking up and even told them where to find the tub in the overhead. When we got there no one was aware of our coming and not one of our items was ready to take. I was agitated and asked to please have our stuff ready to go soon. I even found all the items in the overhead and told them where it was. After two hours of waiting they finally had our stuff at the loading door but the tub sat on the reach just inside the door for at least another 30 minutes. As I was waiting in the loading area a woman drove up in a pick truck and as I sat there two men came out and immediately loaded here truck with landscape timbers and the men disappeared. The woman drove off and we watied another 20 or so minutes. Finally we were loaded and I was extremly angry I asked to speak to a manager. I told here what had happened, she apologized asked for our phone number and told me someone would be in touch with us. The next day I recieved a call from a different manager and she was very apolgetic and told us she would give us ten percent off coupon. I was apalled after waiting almost four hours and enduring the worst customer service in the history of retail all she would give me is a ten percent coupon. I told her I was insulted and that I would never shop at Lowe's again, and I have never stepped in the store since.