What a rip-off company. It took 4 trips to my house and 2 sizable payments for labor and parts before my washing machine was fixed. The owner who I spoke to several times on the phone was extremely rude and condesending. Thank goodness for the manufacturer who was polite, helpful and paid for an expensive part to fix my machine...and it wasn't even under warrenty. I was quoted one price over the phone for the labor and then when the tech came to repair my machine I was told to pay another price...and pay BEFORE the job was started. And they call that customer service? I wonder how long they think they can do business this way? When I was finally able to use my machine I found a small piece of rubber tubing floating in the tub...I sure hope that wasn't a necessary part to keep my machine working!! I certainly wouldn't reccomend this service (and I use that term loosely) company to anyone I know or like. Dealing with them has been a week of aggrivation.