"It appears your connection is working just fine from here". Where's here? One service phone call was answered from Canada.
Since getting Charter three years ago, we have had issues almost weekly with our cable television service. They claim it's because they are switching cables. How many weeks are they going to be switching cables?
Once, after replacing our cable box three times because they told me that it was faulty, they sent a technician who had the audacity to tell me that I was just unlucky. No actual attempts to resolve the problem. Our OnDemand goes on a fritz atleast once a week (only when we'd like to rent a movie of course) and our internet service comes and goes every day(and totally offline only when we really need it to work, for college courses). They refuse to listen when I've told them that I've went through all of their options on the automated phone service and force me to repeat it when it's already failed.
Double billing has occurred for us as well :(
In fairness, I feel sorry for some of their employees because they have no idea how horrible their service is (probably because they don't even live in this country) and most have no clue how to fix the technical problems. I've been disconnected being transferred more than once as well.
I'm currently looking for a better company because Charter has me wanting to pull my hair out in frustration.