Ditto.....We started out with the HN9000 but it had to be replaced 6 months later at our expense!!! We bought air cards from Cricket. Connection is slower but ALWAYS there. And we pay month to month. Somehow Hughes Net debited my bank account 3 times in a row one month. They said they were sorry but couldn't do anything about it and I wouldn't have to pay for two months. This is in addition to talking to customer non-support for hours on connection problems! My husband got on the roof and tossed the satellite dish on the ground! Out $500 but feeling so much better.