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Bally's Total Fitness

reviewed by Ebubb

Ebubb
09/29/2009

Bally's Total Fitness 1

NEVER SING A CONTRACT. DEMAND YOUR RIGHT IMMEDIATELY. THEY INTENTIONALLY IGNORE YOU WHEN TRYING TO GET OUT OF A CONTRACT. I signed up for service with Ballys' However, two days later I new I was not able to pay the contract. I went personally on the third day to get out of the contract. As stated on my contract, I had 3 days to recind. However, once there I was totally ignored. They sat me in a room for 45 minutes, telling me there was no one on the premises to attend to me. That the manager was not in. That I had to speak to him personally. I got frustrated and walked out. Its been one year and still not resolved this matter. I'm taking them to court and summoning the video tapes of that third day to proove that I was there. They are sneaky and terrible customer service.

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ballycares commented 57 days ago.
Ebubb,

I came across your post and I wanted to take a minute to respond. I'm sorry to hear you've had a poor experience and want to leave Bally.

Since our cancellation policy varies based on the type of membership you have, it’s best to contact us directly so we can fully understand your situation. Please call our Member Support Team at (866) 402-2559 or send an email to memberservices@ballyfitness.com. We’ll be happy to talk about your options and make sure you’re taken care of.

Beth Williams
Customer Relations
Bally Total Fitness

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