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Kay Jewelers

reviewed by samson1223

Kay Jewelers is owned by Sterling Jewelers which operates more than 1,100 retail jewelry store locations across the United States. Sterling Jewelers is owned by Signet Group plc.

samson1223
10/05/2009

Kay Jewelers 1

Kay's Jewelers is one of the most dishonest retail chains I have ever witnessed. A man came in the Kays store seeking employment. Employment forms include such information as a persons social security number, date of birth etc. The assistant manager of the store informed the man after he filled out the job application that the company "Kays" needs to do a credit check. This credit check is suppose to be done by the home office. Yet, the assistant manager was referring to a credit check for a Kays card. The man advised the assistant manager no thank you. Yet the assistant manager kept on pushing the man to fill out a credit application to which the man kept replying NO! After the man left the store the assistant manager took all the information from the employment application and filled out a application for a Kays store credit card. In fact the assistant store manager also signed the man's name to the credit application.

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Jskoloda commented 43 days ago.
I am a Store Manager of KAY Jewelers. If what you witnessed is true then you should have reported that to the Home Office or their District Manager. That is completely against company policy and if you informed the right people then an investigation would have been done and that individual would have been fired. That is not a company wide scam, that is ONE individual working the system, and it does make me wonder how he passed HIS background check if he's that unethical. It is true we do a background check, we submit an applicants information to our Home Office and they ensure that their not felons, have warrants out for their arrest, etc. It is a jewelry store afterall. I appreciate your concern on this issue, however, posting it online isn't going to get the problem fixed, that man might still be processing Charge card apps with that information, you should have went right to the DM or Home Office.

samson1223 commented 27 days ago.
What you say just might work well in an honest setting. The chain of command within Kays is just as dishonest. More than often most people in the chain of command (District Managers & VP's of regions) will either turn a deaf ear to the problem or denounce such an incident to ever take place. The reason is they do not what shuch an issue to come to light in their respective districts. Its easier to just sweap it under the rug than to broadcast about such a problem in their districts. Furthermore, gleaning such information from employment applications just to fill out a card applications as well as signing the customers name to them is a fenoly (felony forgery.) It all about making your selling and store quotas at the expense of the customer security of personal data without the customer consent.
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