We have Charter Cable much to my chagrin.

Charter has taken TWO AND THREE VISITS to fix common problems - then proceeds to BILL THE CUSTOMER for extra service calls. They use the most motley crew of subcontractors, most of whom do not speak English and some of whom don't shower. Under normal conditions, I'd call the police if one of these guys showed up at my door. The are not knowledgeable, as the ones who have come here have spent the entire visit on the phone polling their friends on how to fix the problem.

Charter says in its advertising "we don't have the weather related problems of DirecTV" like the heavy pixelating. However, I have TWO HOURS of recorded, supposedly HD Monday Night TV that are unwatchable as they are so heavily pixelated, you can't tell what show you're watching.

No matter how bad things get with Charter's service, they see no reason to expedite a service call and appointments are frequently two to three days out - if they come at all. I recently arranged a service call, clearly furious over the horrible service, which was set at TWO DAYS HENCE. Then, when I realized I had not received the automated confirmation call, I called Charter. THEY NEVER SCHEDULED THE SERVICE CALL. I even had the name of the operator who took my request - still nothing was done to keep the original service call appointment they had made with me. They expected me to block out ANOTHER two hours THE NEXT DAY, though the scheduling mistake was theirs.

Charter is run worse than a five year old's lemonade stand.