I have lived in many states and have dealt with many cable companies. Charter Cable is the absolute worst I've ever had the displeasure of being a customer.

They take two to three visits to fix common, simple problems and instillations can never be done in one visit as they never get it right the first time.

Communication between the offices and technicians is poor to non existant and work orders are most often relayed incorrectly. I've actually had a neighbor who moved in and called in an order to hook up their service. When the technician arrived, he disconnected my service. Getting them to straighten that out was a whole new battle. And don't even consider transferring your service unless you like undue stress and aggrivation.

You also have to watch their bills VERY closely. I have not known anyone yet who has Charter and has not received HUGE bills that were in error. Getting Charter to correct their mistakes can cause the calmest person to scream in frustration.

All in all, Charter Cable has the worst customer service of any company I've dealt with, and that is saying a lot.

I highly recommend that if there are any other cable options in your area you consder them over Charter Cable. You've been warned.