DIRECTV 3

I am an installer for DTV Home Services. I have read alot of comments on this page most of which were negative. First off, Damage claims are bad, wanting everything for free is bad. Just exactly why do you think you bill goes up all the time. It is hard on alot of houses I go to, I try to do everything perfect and the drill bit slips to the side a little and makes a nik in the entertainment center. Customer submits a damage claim for a full replacement for that center. Now multiply that by thousands of customers making damage calims for stupid little nik's, well your bill goes up to cover the cost. The average install costs DirecTV $750 to put in your house, it takes a little over 2 years to start making a profit on that (thus a 2 year contract). When they just give you crap for free it is more loss. If you own a buisness and you start loosing money what do you have to do, (common this is a no brainer), you raise your prices duh.

You can avoid a contract if you pay around $750 for the install.
DTV = 2 year contract period, pro-rated fee = $20 for every month that is left in contract if you cancel.

You want a bunch of custom crap done on your house by the low paid installer, DTV looses money for excess time because you get it for free (in alot of areas), more cost more bill.
Installers loose money the instant they are stuck on a house for to long.

I personally want to be a very good tech for my customers. On the other hand I don't make a living be a perfect tech. I have to pay a huge house payment, I have bills, I need groceries, so it is a choice between your perfect install or being able to financially make it. DTV HSP does not pay crap to installers and we have to do custom junk for free. Yay I almost went into backruptcy by being the perfect tech. Now I will not do anything custom to easly, I will fight you tooth and nail about it. I usto care, but now I don't because despite my previous best efforts and perfect installs I still got screwed by my customers and DTV.
The only thing I will say now on my installs is that the dish will be installed right, it will be grounded, and you will have the right wire in your rooms. After that I am not really interested in what you think because I still need to pay my bills to.
WE do not enjoy being late to any job, it will instantly crap out are day. If we have a small delay in the morning it cascades through the whole day and BAM!! home after 15 hours of work.

So you want to know why so many installs suck, it is easy, Dish or DTV does not care about the installers and so the installers don't care about you. If we do good things for you, it means nothing at the work place and make the bills hard to pay.

In an installers world, money is the game, not service, not you, flat out money. Greety I know but with all the little games from both side of the puzzle it is just how it is.
You might be amazed what an installer might do for you with a tip being involved, hey we need money.

As for contracts, READ THE DAMN THINGS, they are actually rather clear on what will happen. NEVER do anything AUTOPAYMENT, that is just stupid.
The dish points are satellites that are 23500 miles in space in the southern sky usualy between 30 to 45deg elevation. If you don't have that clear view that is how it is, these are NOT RF antennas and will not point through objects.

Most of the billing issues you have are normally your damn fault because you are either dumb or you don't read things like you should because you are mentally lazy.

Thus be the world of corporations, always a cascading pile of crap that roles down to the employee then you the customer.
Go work in a call center, it sucks badly, if you do that you will fully understand why the service somehow always sucks with companies.
You want good service then stop calling with every dumb question in the book and learn to read things. No call center rep likes there phone ringing like a crazy mofo all days of the week.

What I have said here applies to any company really, everything is by numbers in a corporation not by individual. If there is to much of something then it gets changed.

P.S. - If I made spelling or grammer errors, I don't care, I did not proof read because I should be sleeping and I typed to much to read back to my self at this time of night.