Good afternoon, I'm sorry to hear that you're not satisfied with the basic channel selection. My name is George and I'm a social media specialist for Charter. Please email me at umatter2charter@chartercom.com so we can take a look at your connection and get your service corrected for you. We look forward to hearing from you soon!

It's not the connection. It's the quality of the service that they are providing. Even on a connection that is wired straight to the modem, I still can't watch one whole episode of the Office. If that weren't enough, I also have to deal with the internet just crapping out for about an hour every single day. With cable vision, it was less bandwidth, but it was consistently on without any unexplainable outages. I am not an idiot, and I know that Charter knows that they're the only game in town here, so why should they cater to anyone? There are always going to be people who wont switch to one of the satellite TV services for one reason or another, so they stay with charter, not realizing that they're paying for garbage when they can go anywhere else and get so so so much more. I'm not the only person in Reno that has this complaint. They just don't know about this site. I have never heard of one person EVER, that says that like charters service. Take a look at the dish companies. They offer what Charter should be offering, and charter should be doing it for less.

Ive also noticed over the past few weeks that when I do get a chance to watch TV, half of the channels don't have sound. Also, TBS which was normally an English channel, was all in Spanish. I called to ask if this was how it normally was, and the customer service rep told me that it wasn't and she could not explain why. Why would Charter just change TBS to a Spanish station for one night? That just seems stupid to me.

George, emailing you will not help this problem. You know this, and I know this. All that is going to happen is you patronizing me and apologizing for your companies services, or lack thereof.

Charter is never going to get better, and the sooner the rest of the country realizes this and switches to a more reliable, affordable service the better.

I'm sorry to hear you feel that way. I have direct contact with local management and will get your issues resolved in a timely fashion. Please email me at the aforementioned address and we'll get the ball rolling for you.

What could you possibly do that I haven't already done?

I'm going to check you equipment's current and historical status then review the node that services your home to pinpoint why your receiving severe latency with your connection. After we asses where the trouble lies, we'll contact the local dispatch management to get it corrected.