Bank of America
5
I have had nothing but great experiences with Bank of America in the whole four years I have banked with them. I have a checking account, a savings account, and a credit card with Bank of America, and I have needed to call customer service many times to resolve issues, ask advice, etc. and I have always been listened to politely and helped in a timely fashion.
It strikes me that almost every single "1-Star" review:
A: Exhibits a weak grasp on the english language at best.
B: Feels like it was written by a bratty teenager who's mom stopped giving them allowance.
C: Tells stories about people who chose to ignore the basic premise of living within their means.
If a bank manager actually tells you to go fuck yourself, yeah, go ahead and switch banks. If they get frustrated with you because you want a free lunch though, who can blame them.
Maybe I've just been lucky, or maybe I just take better care of my finances than some of the bozos on this website, but I have moved all my financial dealings into Bank of America because I have received such good service from them.
If you want them to be a "good" bank. Be a "good" customer. That means paying fees when you violate their agreements.