Charter is AWFUL. If you don't have to have their services (they are the only ones in our area) DO NOT use them. They promised us a DVR 2 months ago and we have yet to have it, despite numerous phone calls. Their customer service refuses to give us the number of the local service office in our area...and just says "sorry" instead of fixing anything for each of our specific complaints. They are absurdly priced for their TERRIBLE service. Their employees are rude and lazy, most likely because they have a monopoly of the area. Avoid them if possible!!!!