The worst ever !!!
My boyfriend have been insured with progressive for over 10 yrs (auto) five years ago he bought a house and his home insurance is also through progressive. He had perfect driving record never an accident or even any kind of ticket. Always paid on time never a late payment. With that kind of business and commitment with progressive he was treated with the worst customer services when he was involved in an accident that clearly wasn't his fault.
On that day, we were at the market as he was pulling out of his parking space , another car tried to back into the spot and hit my boyfriend car in the rear. This was ours first accident so we both didn't really know what to do. I called progressive told them this was ours first time so please tell me what we should get/do. The person told me to get down the other person insurance, name, number, which i did, she then file our claimed and told us someone will call us and arrange and estimate.
After the accident we went and get an estimate at our car at our normal car service the totally came out to be $800. Also during this time the other car insurance call and ask us what have happen, the first question the claim person asked was IS ANYONE HURT, then he proceed to asked about the accident.
As for Progressive I still remember till this day she asked us "WHY DIDN"T YOU MOVE" ???? How the heck do you MOVE from an accident, how am I supposed to answer this question, first of all it was not ours fault, this is what we get for being a commitment customer for all these years so they can protect the other person WTH ????
Finally, our claim money from the other company came to a total of $600 two hundred less than the estimate. However, they only agree to give us $300 because we didn't have a witness. This was stupid in my part, but when you're in an accident you can think clearly. That is why i told the claim person that this was my first time please tell me what to do. She never told me to get a witness. I called progressive hoping they can help us, they told us there was nothing they can do and it was ours fault for not getting a witness, they didn't investigate, they did nothing so far except for criticizing us. We end up going back to the market , lucky they have a security camera and everything was recorded. We send that tape to the other company and got our $600.
Overall, Progressive did nothing for us , we have to do everything to get the money that we were supposed to get in an accident that was not our fault. After 10 years a house and 2 perfect car records my boyfriend and I are done with progressive.
If you're looking place to burned your money and get shitty services, Progressive is the place for you.
FYI. I'm now insured with the other insurance company .... So far they've been great.
