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2 days ago

it sounds like some of you might be interested in this lawsuit.

Class Action Lawsuit Against DirecTV Regarding "Leased Receiver" Fees Allowed to Proceed

Court denies DirecTV's Motion to Compel Arbitration thereby allowing putative class action that alleges DirecTV improperly assessed "Leased Receiver" fees and collected excessive "taxes" to move forward.

Atlanta, GA (PRWEB) October 31, 2009 -- In an order dated October 28, 2009, United States District Court Judge Charles A. Pannell, Jr. denied a motion by DirecTV to compel arbitration in the case of Jones v. DirecTV, Inc. (Case Number 1:09-CV-1036-CAP). The class action lawsuit claims that DirecTV and The DirecTV Group, which are headquartered in El Segundo, California, have improperly assessed monthly "Leased Receiver" fees upon customers who obtained their receiver from an authorized DirecTV dealer. Judge Pannell also denied DirecTV's motion to stay the case, thereby allowing the plaintiffs to proceed with discovery.

The lawsuit has been pursued on behalf of named plaintiff Andrea Jones, one of DirecTV's over 18 million subscribers. According to the terms of DirecTV's contract with customers such as Ms. Jones, a lease fee in the amount of $4.99 per month is assessed for each DirecTV receiver being used by the customer. According to the contract, however, customers are supposed to receive a $4.99 monthly credit to their account for the first (primary) receiver. Ms. Jones' lawsuit alleges that DirecTV has failed to provide the monthly credit according to the terms of the contract.

In addition, the Complaint alleges that DirecTV also improperly charged its customers sales tax on these improper "Leased Receiver" fees. The suit claims that DirecTV also collects excessive amounts of sales tax on the leasing fees by charging customers for taxes on the credited amount and collecting a greater percentage rate of tax than allowed under state law. The plaintiffs allege that DirecTV is liable for all damages that have resulted from its conduct. Moreover, the Complaint seeks injunctive relief to prevent DirecTV from continuing to assess these improper charges.

DirecTV responded to the lawsuit by moving the Court to compel arbitration in accordance with DirecTV's customer agreement. Had this motion been granted, the case would have been removed from the judicial system and litigated in a forum more favorable to DirecTV. Enforcement of the arbitration provision of the customer agreement also would have prevented the pursuit of the case as a class action on behalf of all of the customers harmed. Judge Pannell found that the class action waiver contained within the customer agreement rendered the arbitration clause substantively unconscionable and therefore unenforceable.

The putative class action lawsuit has been filed by Atlanta attorneys E. Adam Webb and G. Franklin Lemond, Jr. of Webb, Klase & Lemond, LLC. The case is pending in the United States District Court for the Northern District of Georgia. If you wish to discuss this action or have any questions concerning this press release, please contact the firm via e-mail at contact (at) webbllc (dot) com or by calling G. Franklin Lemond, Jr. directly at (770) 444-9325.
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2 days ago

We pay WAY too much for what we get!

The HD channels intermittently don't work.

Half the time when we record shows on HD channels, they don't record, since the HD channel was not working at that time.

When we go to watch recorded shows, sometimes, the DVR functionality stops working (no fast-forward, pause, etc.)

We often have to re-boot the boxes when they lock up or stop working.

When we have paused a show and are catching up to live, sometimes, the show will automatically skip to live TV - which especially sucks when you're in the 3rd quarter of the game, and "live" takes you to the post-game!

When we wanted to add cable lines in 2 additional rooms, we were instructed to set up an appointment with a technician.

We set the appointment up, and on 3 occasions, the technician did not call when they were 15 minutes away, as is their policy. On 3 occasions, we received a phone call that nobody was home, and the technician was leaving, and we'd have to reschedule.

On the 4th try, I took a day off work to finally connect with the technician. He was polite, but informed me that Time Warner could not actually run lines into the other bedrooms of my house - I'd have to work with an independant contractor!

Time Warner has a monopoly on cable TV in my neighborhood.
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3 days ago

If you read all the negative statements you will realize its the people who always complaint to try to get free stuff and when they finally get it they are mad because they have a new agreement. If they would stop being so damn lazy and making them selves the victum they might get some where in life but until then we will have to use them as stepping stones to our satisfaction. Man, the law of attractions sure does work and work well!
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4 days ago

Comcast has the poorest customer service I have ever dealt with. First off in my area they are upgrading to full digital, which means every televison in your home has to now be equipped with a digital box. I ordered the boxes, and spent approx. 7 hours of my time to upgrade their service so I could save the service call fees. The tech support is poor and transfers you from place to place, if you can even get through, and then good luck getting a english speaking person.
The following is my opinion of this upgrade provided to their customers.
1. I was perfectly happy with the exsisting service I had, yet I was forced to spend my time to upgrade for comcast or be charged a sevice fee for a tech to do the upgrades they requested.
2. They want you to go Green with your bill, yet think nothing of the millions of digital boxes that stay on 24/7 and conusme the energy you pay for.
3. The remotes to their boxes are crap at best, unless you are directly in front of the box they do not work, I have a 22ft living room and it wont even work from across the room, sitting in a chair.
Seriously thinking of dropping comcast and going with sat., as many have in my neighborhood already.
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8 days ago

I agree with most of the reviews. AVOID THIS COMPANY. I am mailing in a payment for an invoice I received for $300.00. I am VERY UPSET about making this payment. I was a customer who never paid one payment late. I had to call them a couple of times because the box they gave me broke. They NEVER told me that everytime you call to activate a box your contract renews itself. BUNCH OF LIERS AND DECEITFUL PEOPLE. They are charging me for their crapy boxes that never worked. I am NEVER going to use this company again and I am on a mission to tell all of my friends, family and as many people as I can of how much this company cheats and lies to their customers.

BE CAREFUL AND DO NOT PURCHASE ANY SERVICES FROM THIS COMPANY.
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8 days ago

Being a employee might taint your opinion. The DVR is CRAP! May still have tubes in for all I can tell. Horible user interface! Hear Direct TV is integrating TIVO interface. Leave Direct TV in the stone ages by itself. My building has Direct TV but I am looking fo ANY alternative....
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8 days ago

Be sure to go in to an actual retail store. Time Warner Cable will NOT hold themselves accountable for any verbal agreements. In time the customer will find that they are nickeled and dimed paying far more than agreed upon at the time of installation.

I am currently being charged for a remote control, a converter for DVR and a DVR service on the fourth month that was supposed to be free from a year. The bill has gone form 85 to 105 in four months. Other services may have some draw-backs, but I assure you that, as a consumer, you will receive much better service elsewhere.
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8 days ago

Where do they get their Customer Service Reps? They are the most surly, rude, and incompetent individuals that I have ever had the displeasure of dealing with. After finally deciding that enough was enough, I asked them to come and get their equipment... I no longer wanted to deal with the constant equipment failures and the long waiting periods for repairs. I was told that I would be charged $120 for terminating my contract early. The "supervisor that I spoke with assured me that she had the authority to waive the fee, but refused "just because". I eventually told her that it would be worth the fee to no longer have to deal with their poor service, and would she schedule me for a disconnect.
She hung up on me. Now, I don't know when or if they are coming to get the equipment, or what.
I have made a BBB complaint, and will be broadcasting my dissatisfaction far and wide. I am trying really hard to resist the temptation to take a ball peen hammer to this junk they brought out and installed, but there is no way that I could render it any more useless than it already is.
DEAL WITH THESE INCOMPETENT IDIOTS AT YOUR OWN RISK! YOU HAVE BEEN WARNED!
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9 days ago

Avoid DirecTV like the plague. Early this year, my wife and I cancelled DirecTV. Several months later, we suddenly received a $370.17 bill for service and equipment we no longer use! We had switched to Verizon FIOS, but were still getting billed!

Their customer service is horrible. They wouldn't even respond to our complaint, and instead, just moved us on to their Collections company. We were loyal customers who paid our bills on time. We didn't deserve their treatment.
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9 days ago

I've used telus for about 3 years with very little problems. A few months ago I decided to try Shaw for their faster 10mbs. Also we had constant problems with the stupid telus 2wire router dropping the internet signal. It would have that red light on every morning and needed to be reset. I was happy with the cable and It actually went a full 10mbs! I kept both services on for about a month. The cable eventually started sucking out at peak times. more and more the cable was unreliable. Having that 10mbs down is really useless when its slower than a 56k modem at peak usage times. Eventually cancelleed the service from shaw and stuck with telus.
THEN.
I moved to a new house in the same city. Called telus to get the service moved. long long story short they fked up and hooked out our neighbors address instead. had no service for over a week. spent hours on the phone with telus trying to explain to them that i dont need to restart my router because there is no signal on my phone line!! Finally got a service tech who knew what he was doing to hook it up in 10 minutes. "When we unhook things they are really unhooked he said". Apparently physical wires had to be switched in at least a couple different locations to recconect our phone line. After that of course the internet worked finally. Telus gave us a month free of internet, which was nice but already told them were going to shaw.
Like 3 weeks later Shaw finally comes to my house (even though I see a shaw van outside my house every couple days, at neighbors houses) <--That should have been a sign now that I think about it. The guy comes in and than tells me hes only here to port my phone (which took him like 4 hours btw), he has no work order for internet or tv installation. so like a week later another comes to install the internet and tv. All the while I still have the old modem from the last time I had shaw. He hooks everything up and of course the signal is like 110% when he checks it. Anyway we've been using shaw now. The digital cable sucks, it cuts out all the time, sometimes I can't even watch certain channels. the sound is choppy, video scrambles. luckily I don't watch tv often. The internet was good for a while but its now touch and go. sometimes it works, which is nice. but often it's slow, and drops connections. I have hit refresh constantly to get pages to display. forget downloading. I'm writing this right because I can barely make use of this internet. Im geting like 12KB/s and its cutting in and out frequently. Its been like this for 2 days. This is what I've always known about cable and I plan to return to telus again. the lesser of two evils. telus vs shaw. At least dsl offers a more consistant connection. Shaw's faster speeds aren't worth it in my opinion.
And what is up with SHAW agianst this tv tax? They are running constant anti tv tax propaganda and I can't understand why. I think their service sucks. I think they need that tax! They should be using that money to fix their services. I would pay 10$ a month for a tv that I could watch that didn't cut out. Or internet that went as fast as they say it does, ALL THE TIME. without slowing us down to 1995.

Well I don't know how helpful that is. sorry about shitty puctuation and whatnot. Both of these companies blow each other they are so horrible. They are both against tv tax as well. go figure.
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