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Travel & Transportation Services

How do you like to get from A to B? Review the greatest and the worst of the air with airlines and airports. Don't like traveling alone? Then review the best mass transit systems across America. And if you like to drive around your destination then find and review car & truck rental companies.

Recent Happenings

9 hours ago

Review Icon lmisanch reviewed Alamo in Car & Truck Rental Companies:
Sorry, but this is a long story.
In August we booked an Alamo economy car in Maui as part of a 2-week WestJet package. Friends decided to join us, so when we got to the Kahului Airport at 2:00 a.m. Nov. 19, we asked for an upgrade to a full-size car. That extra cost would be $20/day which was a "special" deal with WestJet. That seemed like an awful lot, but not having access to the internet and it being 2:00 a.m. we felt our options were limited. Our total cost for the car for two weeks was $789.79. Two weeks later (when we got home to internet access) Alamo was advertizing $371.80 on the web for the period December 7 – 21 ( higher season). I expected some difference with the upgrade, but my total "special" deal, being a WestJet customer, was more than twice the web price.
When we got home, I contacted the Alamo customer service line. I was told that we paid what we did because we booked through a third party, did our upgrade at the airport, and it's a matter of supply and demand.
Re: Third party booking was supposed to be a "special" deal.
Re: Airport upgrade: Not the first time I've done this – have never had such an exorbitant increase. What's the rationale for ripping off customers at a time they should be helpful?
Re: Supply and demand: At the airport compound we had the choice of a dozen or more cars; don't know the number at their off-site compound.
After much "discussion" with a supervisor at Alamo customer service who used a lot of scripted phrases, I was refunded $162.04 (half of the upgrade with taxes) as a gesture of "goodwill". Now the total cost was $627.75, still 1.69 times the web price. I'd also like to add that I was treated as though I could not understand her "scripts". I understood them only too well.
I guess I approached this all naively, but my naivete was based on past experience, particularly with other car rental companies and WestJet. From this experience I've learned that I will do only on-line bookings from the car rental companies themselves. This way I'll be able to monitor the rates all the companies offer. Alamo's "goodwill gesture" was not enough to get me to consider its company again.
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yesterday

Review Icon HATERENTAWRECK reviewed Rent A Wreck in Car & Truck Rental Companies:

THE WOREST RENTAL COMPANY EVER

I RENTED A VAN FROM THEM THE VAN BROKE DOWN AND NOW THEY WANT ME TO PAY FOR IT..

THEY DIDN'T SAY SORRY , THEY SENT AN INVOICE FOR FIXING THE VAN

ITS BETTER TO PY A BIT MORE AND GET A CAR WHICH WILL GET YOU WHERE YOU NEED TO BE!!!

I AM TAKING THE COMPANY TO COURT. THEYARE CHARGING ME OVER $1500 FOR THE VAN WHICH BROKE DOWN ON ME AND CAUSED ME TO RENT ANOTHER VAN FROM A DIFFERENT RENTAL COMPANY TO GET HOME

I HATE THIS COMPANY
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2 days ago

Review Icon goodluck reviewed Advantage Rent-A-Car in Car & Truck Rental Companies:
wait in line for more than 30 min,& tell you to wait a aside so they look for a car, 2 counters open,they talked about their families , after wait for 1hr and 10 min, they told you they don't have a car you reserved and they don't care, also, there is a lots of hidden charge they do NOT disclose,worker had terrible attitude, bad personalty, shown how much they don't care about your business, I rent car from other car rental co. 20 mins, all taken care, not being threaten by Advantage like I stole their car or begging a car for free, they threaten you many times and joke about it.they do not shown the real price other company does, so consumer think they have a cheaper rate, actual they are not, just advantage do not shown all handle fees, taxes, but other shown all charges. BAD,TERRIBLE AND HORRIBLE EXPERIENCE TO DO BUSINESS WITH THIS COMPANY. I rent car very often, and this is the WORST Company you can deal with other than BUDGET rent a car.(2nd worst)
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3 days ago

Review Icon limelite reviewed Advantage Rent-A-Car in Car & Truck Rental Companies:
It was my first experience and my last. I've rented from several car rental agencies in S Florida and this one is the worst. Our flight arrived at night so we didn't take notice of the agency signs or lack of. First we were charged for gas. The attendant convince us that their fees were lower if we bring back the car on empty. While in MIA for 6 days we filled the tank and it was half of what was being charged. On our way to delivery to car before our departure, we could not find where the aganecy was located. We missed our flight. Make sure and google the address, because there are no visible signs to locate the agency like the other rentals in the area.
Advantage has no advantage.
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3 days ago

Review Icon emt3066 reviewed Fox Rent a Car in Car & Truck Rental Companies:
Las Vegas....never rent from Fox! Took an hour for the agent to figure out how to print out the contract. Great new car but was dirty. Had to wash the windshield inside & out at the first gas station. Very dark & dirty facility and parking area. Upon return they tried to tell me I had two "chips" in the windshield. I tried to talk to the young man checking me in but he just walked into the office. The two "chips" were not even as big as the head on a ballpoint pen. Not sure how you could even see something like that. No way could I have seen anything in the dark lot when I picked it up. I asked for a manager and was told no manager was on duty. The counter person refused to come out and look at the car with me. Nice car, great price but very unprofessional staff and bordering on sleezy.
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3 days ago

Review Icon emt3066 reviewed Allegiant Air in Airlines:
Flew round trip from Appleton WI to Las Vegas NV. The counter staff at both locations were very upbeat and helpful. Both flights took off right on schedule and arrived early at our destinations. The flight crews were all polite and professional. Planes were clean. The only problem we had was in the online booking. Beware, the fees are the default and even after you remove them they sneak back on at the end. Once they are on they refuse to take them off. I spent 15-20 minutes on the telephone with a very rude Allegiant Air employee who said that was just the way it was and nothing could or would be done about it. All in all I did get a good return on my money spent.
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3 days ago

Review Icon johnew reviewed Fox Rent a Car in Car & Truck Rental Companies:
Hello,

I rented a car from Fox Rent A Car in Phoenix for my business trip and they were great. Had a throughout pleasant experience with them. Quick pick up from the airport, nice staff, good car, best price. What more can you ask for when renting a car? Will rent from them again when I need a rental car!

John
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3 days ago

Review Icon ArthurKane reviewed Avis Rent-A-Car in Car & Truck Rental Companies:
Avis -- avoid at all costs!

I rented a car from them last week, got a quote for 320 dollars total for 5 days. When I returned the car, they gave me a bill for 600 dollars, showing lots of surprise charges, fees and mileage charges, none of which was disclosed to me at check in. No amount of complaining helped -- they adamantly refused to remove the charges. I canceled my "Preferred" account, filed a dispute with my credit card, and will never use AVIS again. I don't know where they find the people who work for them, but to put it mildly, they are very rude and incompetent. Last month when I rented from them, there was a woman in line in front of me, going ballistic over her bill and demanding to remove extra charges and fees. It took her almost an hour and everyone had to wait in line.

"We try harder?" Give me a break! I would avoid AVIS at all costs.
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4 days ago

Review Icon jendl reviewed Allegiant Air in Airlines:
We had taken a flight with Allegiant Air and our baggage on the way back from Los Vegas had been utterly destroyed, ripped, torn and crushed. They had gone to the supervisor in the back and then offered one in replacement not comparable. We showed them the one offered had no side reinforcement as ours had. And to imagine the state of our belongings inside the luggage if it had been one so flimsy our clothes would have been all over the luggage carousel. One of the Allegiant Air employees about 21 years old said take it or leave it interrupting the lady also helping us. She then told us in these situations that if the luggage could be sent out to be repaired the airline would cover that. If that was not an option as it was not repairable the airline would courier a replacement Air Canada Suitcase which was what the original was and take the damaged one at that time. At that point we asked how that worked with living in Canada she said it made no difference and asked us to fill out the form. After filling out the form she went to speak to her supervisor who was in the back and then we signed the form at the bottom. A week later Denise from Allegiant Air customer relations baggage called saying that since we were Canadian they could not courier the luggage even though it was less than an hour drive away. That $70 was all that would be reimbursed. ( A new one of the same was priced at $250) This was both a break in the verbal agreement made and we have both a copy of the original damaged luggage claim which clearly showed a Canadian address. I travel quite often and with this my first time travelling with you and amazed at both the unprofessionalism and the complete disregard at what was promised. It was a bait and switch of sales recovery and as soon as we were back in Canada it seems all agreements were disregarded. I am filing a complaint with the Better Business Bureau, and posting this on every travel site I can find. I am going to also inform the media of this as it seems Canadians would appreciate knowing about a company that has a different set of rules for both Canadian and American customers.

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4 days ago

Review Icon meganshreve reviewed Aer Lingus in Airlines:
I have flown Aer Lingus a number of times - the planes have been nice but customer service and problems with flights have been frequent. On the two flights my family had with them this year - they canceled flying from two of the airports. In the last instance, my young daughter was with a host family in Jersey UK, we found out by accident they had canceled all flights out of Jersey as of Oct 2nd - her flight was scheduled for Oct 26th. We had to scramble to find a flight to get her off the island and then of course the cancelled flight impacted the two other flights on Aer Lingus to get her home. We had to cancel all three - they gave us 1/2 of the cost of flying there but the one way to get her home (still through Aer Lingus) cost more than her entire trip flying there and back. But they felt they had been more than fair.

Even though they cancelled, and we rebooked through Aer Lingus, and drove to an airport 5 hours from our house (because they had also stopped flying into Washington DC), inconvenienced the host family and our family with the needed change of plans and the incredible stress of trying to find a flight off the island that would not require an overnight stay for my young daughter in a city we did not know - they felt their offer was appropriate. They did not offer to help us find other flights, they did not apologize, and did not seem the slightest bit concerned that they had caused this mess.

We will never fly with them again.
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