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Internet Service Providers

In this section, you can find and share opinions and consumer reviews of ISPs - Internet Service Providers. Drill down to the appropriate ISP list, and find your ISP. If your Internet Service Provider is not there, feel free to add it by clicking the link in the left hand margin. The big three areas here are: satellite internet reviews, cable internet reviews, and DSL reviews.

Recent Happenings

11 hours ago

Review Icon jmon reviewed Cox Communications in Cable Internet Access Providers:

I became a cox customer 4 months ago. i am not happy. They brag about their "on demand", but it is really lacking. The list of available movies (both free and for a fee) is really not impressive. Even worse you have to pay for about 99% of available movies - even really old movies. (I lived in MA in the past and had Comcast- and I must say this is a drastic downgrade). To make things worse- cox charges fees like no other business- they charge a $2 fee every time you make changes to your account. Also be weary of the sales folks because they lie to get you locked in. When I joined I was told that it would cost me $100 to have phone installed, tvs hooked up and internet set up- when the bill came i was charged $100 the first bill and then for the next 3 bills I paid an additional $10 each bill. Its only an additional $30- but it's the way they did it. They mislead me. Told me it was $100 for install when it was $130- I ask a lot of questions so it was not a 'misunderstanding' it was an outright deception. To make things worse, when I complained about it, the rep and the manager i spoke to would do nothing and said I had gotten a good deal in the first place. (I had Directtv for the last 5 years in RI and I must say directtv's customer service and willing to please the customer puts cox to shame.) I do like the feature that shows who is calling on my t.v screen. Also no issues with phone or internet. But overall I am very disappointed.
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11 hours ago

Review Icon corona79 reviewed DSL Extreme in DSL Service Providers:
Technical support worse than useless, since you waste time on hold, and the diagnosis is based on one simple rule "Blame the customer first!"
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14 hours ago

Review Icon ejohnson85 reviewed Comcast in Cable Internet Access Providers:
Comcast and their overhyped triple play is just terrible. i've had directv, comcast, and now dish network and i can honestly say dish network is the superior service AND lowest price.

despite all the nonstop ads you hear about, comcast had more signal outages than either of the two satellite providers, COMBINED.

a friend of mine referred me to a site for 'friends and family' when i was signing up for dish network. it's good for a $75 gift card. but you don't have to verify who at dish you're a family member or friend to, so really anyone can get this offer, its sweet. it worked for me, try it out.

http://www.dishnetwork.com/redirects/affil/default. aspx?kbid=friend
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16 hours ago

Review Icon sashab2367 reviewed Comcast in Cable Internet Access Providers:
This company, their customer service, prices and everything about Comcast has been such a horrible experience I vow NEVER to use them again.

I just got DirectTV and Love, Love, Love it.. what a breathe of fresh air after dealing with the con-men that make up Comcast.
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4 days ago

Review Icon NIKKI777 reviewed Charter Communications in Cable Internet Access Providers:
I WAS A CUSTOMER OF CHARTER FOR 3 YEARS. AFTER 2 YEARS I DECIDED TO "BUNDLE" TO SAVE MONEY, WELL MY BILL WENT FROM $163 TO $210. SO NEXT STEP WAS TO CANCEL AFTER BEING CHARGED 2X A MONTH 2 TIMES IN ROW. SO I CANCELED AND I WAS SUPPOSED TO RECEIVE A REFUND FOR THE MONEY I PAID IN ADVANCE BUT CANCELLATION HAPPENED BEFORE THE MONTH STARTED. 6 MONTHS LATER I AM STILL CALLING TO GET MY REFUND CHECK. THE PEOPLE THERE DO NOT HAVE BRAINS AND KEEP COMING UP WITH EXCUSE AFTER EXCUSE. I HATE DEALING WITH THEIR HARDLY TRAINED STAFF AND THE IGNORANCE OF CUSTOMER SERVICE. I AM ABOUT TO MY LIMIT OF EXCUSES AND NEAR GOING TO THE ATTORNEY GENERAL. POSSIBLY A LAWSUIT. CHRISTMAS IS AROUND THE CORNER AND I HAVE BILLS TO PAY. IN THIS ECONOMY IT IS NOT TIME TO MESS WITH PEOPLE AND THEIR MONEY. I WOULD ABSOLUTELY NEVER RECOMMEND THIS COMPANY TO ANYONE. MY FATHER OWNS A FAIRLY LARGE COMPANY WITH 24 OFFICES ALL USING CHARTER, THAT IS SOON TO COME TO AN END FOR GIVING ME A RUN AROUND FOR 6 MONTHS. SO TO ANYONE LOOKING FOR GOOD SERVICE TRY AT&T I'M GETTING MORE CHANNELS ON MORE T.V'S AND INTERNET AND CELL PHONE FOR $115 A MONTH... AT LEAST SOME COMPANY'S HAVE BRAINS BUT NOT CHARTER! IF THERE WAS A RATING THAT WAS WORSE THAN TERRIBLE I WOULD RATE IT AS THAT BUT YOU HAVE TO PUT AT LEAST ONE STAR SO....
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4 days ago

Review Icon steppano reviewed Hughesnet in Satellite Internet Access Providers:
I did something foolish. I signed up for Hughes net before I did my research. I talked to a installer and set up an appointment for a few days later.

Then I started to read all these reviews on here and other web sites. I saw that all of them except the ones obviously from Hughes net itself, were very very bad. That id how I learned about the FAP policy. Of course they don't tell you about that!. I also saw that the service was not unlimited and anywhere faster than dial up. I decided right then and there to cancel. The next day I called the installer and told him all about the bad reviews I read and told him not to bother coming out. Of course he just hung up on me. Oh well.

I read about billing issues where they would over bill and charge you after you had canceled. I then canceled my bank account and debit card to get out of the danger of them charging me for a service that I never had installed.

I let them keep my first month payment because it was my foolishness that I paid money to a company without doing my research first. I kind of figured I would never get it anyway.

I stayed with dial up for a while and then got a air card that was unlimited and gets 1MBS and am very happy with that!

Always do your research about a company that you want to deal with. God forbid that I had actually got hooked into the Hughes net swindle game.
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5 days ago

Review Icon kestrellee reviewed Cox Communications in Cable Internet Access Providers:
Cox sucks, sucks a lot!

My Cox broardban internet gets jammed from 6:00pm to 10:00pm in my area in Virginia, almost every day.
I have called Cox tech service so many times for help, and no improvement. My friend told me that was due to low bandwidth and too many users.

I am switch to Verizon. Just can not stand for Cox many more.

HL, Virginia
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5 days ago

Review Icon she269 reviewed Comcast in Cable Internet Access Providers:
we used to have comcast back in our apartment in college park, MD. apart from the fact that our cable/internet used to go out whenever it used to rain, it wasnt that bad. but when we moved to bowie, MD and tried to transfer our previous account.... in the end i was ready to pull out my hair !!! their customer service sucks !!! really rude customer representatives.

since our houses are new so our builders told us that according to their rule they are suppose to call all known companies to lay down their wires when the houses are still under construction. but only fios came but comcast people never showed up. but since it was unlucky day so my husband and i still went with comcast and told them to come anyway. we took half day off from work because they said they'll send someone over between 8am to 11am. we got a call at exactly 8:15am to confirm that we were home and that someone was coming over. we waited and waited an waited... at 10am i got frustrated and called them again.
some ill-mannered woman (who wouldnt tell me her name) said that the guy will be there (at our house) shortly. i called them a couple of times more trying to pressurize them. at 12:30pm my husband decided that he'll go to work and i stay home and wait. at 2pm i called again the woman said that they couldnt find our address !! i was like, "what !!! and u're telling me NOW? when I CALLED U !!"

finally some guy came with a cell phone glued to his ear talking to his GIRLFRIEND !! and he was like "ma'am i have a bad news for u. there are no underground wires for comcast. so it is going to take us 5 business days to send someone over and get the installation done"
without saying a word i handed him the comcast equipment and that stupid guy hadnt even bothered to HUNG UP THE PHONE !!! he was like "hey baby, can u hold on for a sec? i need to get some paperwork done" . i asked for his name but he would tell me. he said that they just had ids allotted to them and scribbled it on the paper. i should have asked him to spell it out for me coz i couldnt make it out when i tried to read it later. it looks like 2267.4id or something like that !

we switched to fios. its a little extra 15 bucks but totally worth it !!!!!
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5 days ago

Review Icon 123MariaMakiling123 reviewed Comcast in Cable Internet Access Providers:
COMCAST SUCKS!!!!!! COMCAST SUCKS!!!!!! COMCAST SUCKS!!!!!!

I WAS ROBBED OF THE PACQUAIO-HATTON FIGHT... AND AGAIN, THE PACQUAIO-COTTO FIGHT.

ON BOTH OCCASIONS, THE ORDERS WERE PLACED (PPV) DAYS BEFORE THEIR RESPECTIVE SCHEDULES AND ON BOTH OCCASIONS, MY TV SET WAS JUST BLANK!!!!! NONE OF THEIR TECHNICAL STAFF OR CUSTOMER SERVICE EVER FIXED THE SERVICE OUTAGE!!! THANK HEAVENS, I HAVE AN INTERNET PROVIDER OTHER THAN COMCAST, I GOT TO GET THE ROUND BY ROUND UPDATE FROM FAR AWAY PHILIPPINE MEDIA (ABS-CBN). YOU COULD IMAGINE HOW WORSE COULD IT HAS BEEN IF I HAD COMCAST CABLE INTERNET ACCESS.

HEY GUYS, THIS IS SUPPOSED TO RATE COMCAST CABLE INTERNET ACCESS, RIGHT? BUT LOOK, THIS IS THE FIRST ARENA WHERE I CAN GET MY HANDS ON TO VENT MY FRUSTRATION ON COMCAST. IN OTHER WORDS, IF ONE PART OF YOUR BODY ACHES, DON'T YOU THINK THE WHOLEY BODY IS AFFECTED? SO, WHETHER IT'S INTERNET, CABLE TV, DIGITAL VOICE OR WHATEVER, IT'S STILL COMCAST.......AND IT SUCKS!!!!!

WILL SOMEONE TELL ME ON WHAT GROUND CAN I SUE COMCAST FOR THE DOUBLE-STRESS I WENT THRU?

RATING? NOT EVEN A QUARTER OF A POINT! 0!!!!! NADA!!!!
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6 days ago

Review Icon soon2bmrsthompson reviewed Comcast in Cable Internet Access Providers:
i have had satilite and had nothing but problems with my it! when i switched to comcast i originally just got HSI and basic cable, never have had any problems. When we decided to upgrade to boxes on both TV's it has still been fantastic. The picture quality is great, and my service always works. I work for Time Warner Cable, tech support. And I turned down free service from them for Comcast because it was bad. Plus my dad works for Comcast as an installer and he is one of the top installers. Worth every penny!
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