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Internet Service Providers

In this section, you can find and share opinions and consumer reviews of ISPs - Internet Service Providers. Drill down to the appropriate ISP list, and find your ISP. If your Internet Service Provider is not there, feel free to add it by clicking the link in the left hand margin. The big three areas here are: satellite internet reviews, cable internet reviews, and DSL reviews.

Recent Happenings

yesterday

Review Icon tagibson reviewed Hughesnet in Satellite Internet Access Providers:
I wish this system allowed me to award this service ZERO STARS!

I can't even begin to tell you how many hours of productivity I have lost since I had to switch my office to HughesNet. We moved to a new office location, and cannot get DSL or cable here. Our only option other than HughesNet is a T1 line, or cBeyond, both of which are cost prohibitive.

The service is slow at best, and unreliable most of the time. It takes forever to send an email with even a small attachment. Sometimes I can email, but can't browse. Sometimes I can browse, but not email. There are days when we get better service in the middle of a rainstorm than from clear blue skies. There's no difference whether we're plugged directly into the modem, using a router, or wireless. Same thing with Mac vs. PC and different web browsers (Firefox, Safari, Internet Explorer). The service sucks no matter what you use.

We are constantly exceeding their 425MB allotment...can't even update software on ONE computer, much less the 9 that are in our office without going over. Our employees have to frequently leave the office and go to coffee houses to use their wireless internet in order to complete the required functions of their jobs.

What really annoys me is their stupid (and completely useless) "measure web responsiveness" tool. It took over 45 seconds for that test to complete, only for it to come back and say that it was completed in 3.5 seconds. It's completely unreliable, and their customer service reps will keep telling you over and over again that "everything is working perfectly." Well, I'm sorry, but where I come from, if a user can't load a page in under 2 minutes, then everything is NOT "working perfectly."

Of course, there's also that wonderful required 2 year contract, and even when that is up, I doubt anything else will be available. That's what these people count on...you wouldn't be with them if you had any other options. And, then, of course, if a new option does arrive for your area, then they get you with an early termination fee. Pitiful. Really pitiful.

If you have absolutely NO OTHER OPTION, then go with HughesNet, but go in knowing that you'll be wishing you hadn't.
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yesterday

Review Icon amrowland reviewed WildBlue in Satellite Internet Access Providers:
They are the most unorganized people I have ever delt with. First of all, they did not inform me of any charges coming out of my bank account. Secondly, the morning of the instalition, I called, and tried to get a hold of the tech who was coming to my house, and they had no record of me in their system at all, even though they shipped my the satelite by mail. Then after all the problems I have had already, i decided it was not worth my time to deal with them, I go to school on line, and can not afford to have an internet provider that is incompetent.
Then they tell me it is going to be 25 dollar fee to restock the satelite.... They are not people you want to do buisness with. They want to charge you for everything, and not inform you about it. I would not reccomend anyone do buisness with them.
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2 days ago

Review Icon squashme reviewed DSL Extreme in DSL Service Providers:
I too, just realized what jerks they are and scammers. I used this company for 6.. I have had the service until 10-09...I just cancelled to get the wireless thru Att. now you would think that I would be way over any early cancellation contract Right. WRONG.

But NOOO...DSL they tell me that since I changed my phone number in the same house ,( which was because AT&T screwed up phone lines jan 09 causing my lines to cross causing DSL loose connection. I was put under a new contract when they restored service....

of which I had no idea....And if I had a new contract why was I still paying 21.00 per month.Hmmm seems like I shouda been paying 12.00 then- like all new customers.( hello)

.Well you know what I told them try and get early cancellation money from me and see what you get. After 5 rs...they I cancelled all my cards on file with them...I paid my bill every month through my bank bill pay.......I can not believe this....SO all of you beware of any changes you make if you have their service. And to top it off, I spoke with a supv....SHe had a very arrogant attitude and I got nowhere with her. 6 Yrs + with this company..

thye have nothing in writing about changes to your phone number causing a new contract. I think they just makethis up as they go..

We all need to get a class action against their A-------zzz....hmmm maybe I will . I think they are i violation of federal laws here.
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3 days ago

Review Icon dwalker reviewed DSL Extreme in DSL Service Providers:
I'm writing another of a long line of "what do you mean I owe you $99 for my 2.5yr old DSL modem", the support tech obviously well versed in hearing I'm reporting you to the BBB (and no I wasn't yelling at her) said go ahead.

This company should be avoided, there are many others out there that offer the same speeds for the same price and do not charge you a modem tax when you cancel. Don't reward bad companies, vote with your money and show them you deserve better.
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3 days ago

Review Icon billy223 reviewed Comcast in Cable Internet Access Providers:
worst customer service, terrible equipment and horrible website. I have been a customer for three months and have had 5 different hd dvr receivers that have not worked. customer service if you can call them that have done nothing to help me or offer me anything as an apology for their terrible products.

why?
- 5 different dvrs over three months
- billed for three months and paid for three months, but only provided bills for two of the months. CS claims the missing bill is due to a website malfunction that has been occuring for over 2 months.
- all 5 dvrs ive had records every episode of a show despite telling it to record new episodes only
- one of the dvrs didn't power on
- two of the dvrs intermittely decided not to get live tv or record any shows after telling me it recorded the shows nothing was there!

customer service offers no help but to got to walk in center and get same useless "refurbished" receiver that wait for it, DOESN't work.

If it weren't for competition between tv operators, I wouldn't have tv. This is unacceptable, i have been paying for a service which I clearly haven't received and will be switching to Directv or dish network...thank god they are available and I am not stuck with this terrible company and no way i will pay a cancellation fee.
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8 days ago

Review Icon elliottxjones reviewed Charter Communications in Cable Internet Access Providers:
I have had Charter for two years now simply because it is the only place in my area that offers cable internet. I cannot stand Charter. The worst company I have ever used in my life.

ATT just started offering DSL in my area so I am canceling my membership with Charter and I am never going to do business with this shoddy company again.

Constant outages, terrible tech support, the original tech tried to tell me I didn't write him a check for the installation when I clearly had handed it to him then he conveniently found it under the table, slow running, I literally cannot think of a single good thing about Charter.

Seriously, if you can go with someone else, DO IT. Charter is the worst company that has ever existed and if you don't believe me just look at the other reviews on this website.
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12 days ago

Review Icon sdgrrl reviewed Cox Communications in Cable Internet Access Providers:
I am so happy to be in the process of ridding myself of Cox Cable. We just got Dish for the cable, but are still using Cox for the internet.

I have been a Cox customer for ten years. For many years when my needs were simple, i had no problem with Cox's service, but over the last three years...the service in regards to technical and customer aspects have become so unbearable, overpriced and erratic I couldn't wait to get away.

Here are a few of my favorite Cox moments:

1. A few months ago my neighbor had Cox installed. While the installer is physically there our cable goes out. We walk outside and let him know and he tells us that he will fix it in a second. Then he leaves. Yup.

We call Cox and they tell us that it could be numerous things and it may not be the installer's fault and someone can come out in 3 or 4 days. We are both outraged and demand to speak to a supervisor.

The supervisor sends out a contractor who rolls his eyes at the laziness, does about 5 seconds of magic and goes on his way.

The waste from this experience is ridiculous all because one lazy jerk didn't do his job correctly.


2. We ordered HD service and it was scheduled for an exact day to begin. Unfortunately by that exact day our HD box had not yet arrived. Sometime that evening our cable went out completely and we knew that it had transferred to HD and wasn't reading the old box. No problem we thought we'll just call them up.

We call up and have to deal with some tech guy tell us that the HD service has nothing to do with it, he then tries to sell us the insurance and then goes on to say he can have someone come out in a week. After going back and forth with this person we realize what an idiot douche we are dealing with and give up with him.

We call right back and presto! The guy literally flips a switch and our cable magically reappears.

More ridiculous waste! Remember with Cox if you don't like what you've been told the first time just call back. You will always get a different answer.

3. I enjoy playing online poker. Not with Cox though. During a tournament my service has gone out so many times that I no longer play until we switch internet providers. When your service goes out do not expect a straight answer or any help at all.

One time I called about the service going out and they said they couldn't help because the service was out. Another time I called about the service being slow and they said they couldn't help because the service wasn't out.

4. Ridiculous bills. My average bill was $170. I'm sorry that is ridiculous- absolutely ridiculous. With no movie channels my bill went down a little, but for the service the bill is overpriced.

5. Just going to return my box was a task. I forgot if the San Diego center was off the 94 or the I15. I call up Cox and ask for someone that can hep me with directions. This became 20 minute ordeal with a person who has no idea what they are doing and are freezing to the point that cannot even transfer to someone who can help.

I tell them just transfer me to someone who can help. The person keeps stalling. Look! Has no one ever called and asked for help in finding a location? Just transfer me to someone!

They mumble that thei mapquest is down and they will transfer me and then I realize I have been disconnected. I am driving on the freeway during this.

I call right back- that's the rule; gotta call back. As I pull into the location after driving around San Diego for about 30 minutes a nice girl finally gives me the directions...

Our bills are higher to pay the huge amounts of waste that get lost in the company. It disgust me to know probably 60% maybe even 70% of the install people that go to homes are there for absolutely nothing, or something that could have been fixed the first time.

I am done and if I see that cow faced Cox Cable troll here trying to lay the blame on the customer I will call Cox again and tell them that their employees are badgering and insulting customers on review sights and I will not stop until I am heard or have at least ruined a few people's days.

You come on here and bash people for not liking a service and all you are doing is greater disservice to your company.

PS. My picture is clearer, the volume even better and a lot less BS and money.
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12 days ago

Review Icon jessica7070 reviewed Comcast in Cable Internet Access Providers:
Wow!! What can I say dealing with comcast has been a nightmare!! I made the mistake of cleaning on my day off. I unplugged my cable box, then plugged it back in a couple mins later. Everything seemed ok my channels were there, good picture...but when I hit the "guide" button it wouldn't load.. so I called tech support hoping for an easy fix, it seemed like a small problem.. BOY WAS I WRONG!! My day off quickly became ruined. The technician decides she'll restart my connection from her end.. fine, sounds good. Wrong ABSOLUTELY NOTHING came back, no channels nothing, she tries a couple more times NOTHING works. So she offers to schedule an appointment so a technician can come out to fix it. Well unfortunatley I work until 6pm Monday through Saturday so scheduling for me is always understandably tough. And I understand that's not her fault that I work during their hours of operation. So she tells me to drive to a service center to switch boxes because she's not getting any signal from my box and that's the problem. So I drive to the service center and bring back an older model box. Suprise it's not working either well I call Comcast again and a new tech has me push the "power" button several times eventually this works ONLY the picture is EXTREMELY pixely and very delayed (unwatchable). The channel "up/down" switch is the only thing that works on the remote now and even it is moving much slower than my old model (the newer model). I decided I have no choice, but to schedule the tech visit burning my only emergency day allowed. ...Oh yes, and the kicker of this all is that the second tech I talked to on the phone told me the "guide" button is sometimes delayed about 20 mins or so when the cable box is unplugged.... so I could have avoided this all had the first tech just told me to wait 20 mins for it to come back. That's only my most recent experience with Comcast, my first was no walk through the park either. I wish cable companys were not allowed to hold contracts for certain areas because I would drop Comcast in a second if I had a choice between providers.
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13 days ago

Review Icon Alan703nva reviewed Cox Communications in Cable Internet Access Providers:
COX cable is falling apart. My dear old mother was moving into a new home in annandale Virginia.
Usally I am there to help with setup but this time it was easy. All she needed was telephone and internet. 1 box to connect and everything should have been done.

Wrong.

The tech came in. Plugged in 1 black box. Did nothing to test it and left.

They charged us 90 dollars for setup.


No phone and no internet.

Called back and they setup an appointment. from 10 to 12pm. The tech never showed up. They then kept sending people over to check out the problem. About 5 techs total came to the home at separate occasions. Trying to charge us for a setup service. They finally got the Telephone and internet working for my mother who is elderly. They REFUSED to plug in one wire behind a blue router because it was not cox hardware! so she was stuck with the yellow cat5e cable coming out of her telephone box which was only 5 foot long. The tech did nothing to get any of the other telephone ports working in the home and would leave the second my mother left the room.

I came over, plugged the single wire sticking out and the router worked just fine. Then patched rj11 cable into the home so they could use Cox cables poor phone service through out the home.

Cox will sell you a service and barely hook it up for you. They take advantage of elderly people and charge them to do anything as simple as plugging in a single cat5e cable.

They offered no useful help over the phone. It seems they lay'ed off all their helpful employees.
Troubleshooting was scripted and a joke. Unplugging and resetting only dose so much and after repeating myself and telling them this they would just continue to talk over you as if you didn't know what you where talking about. Their Hardware is often refurbished or returned. I don't see COX lasting another year in this area with its poor service.
Verizon is more than happy to send a team of techs and get everything done the right way the first time.
I myself am a computer technician who completes service calls for small businesses and at home clients and I've always assured my services are in working order before leaving a job site and I'd never take advantage of elderly and charge them an extra 90 dollar service call just to plug in a wire.

Good Job Cox. I'll never recommend you. I'll be switching over to Verizon's FiOS team which seems to have their Quality Control in Check along with the correctly trained technicians.
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15 days ago

Review Icon lt2290012 reviewed Charter Communications in Cable Internet Access Providers:
1 Star.
I tried to get a hold of an agent  to ask about my bill and after 4 attempts, I gave up.  It's ridiculous.  The phone system kept directing me to no man's land; after the system gave me my balance, which I didn't ask for, it just gave me silence when I thought I was being transferred to a live agent.  On my 3rd attempt, an agent finally picked up.  However, after being on the line with the agent for more than 5 minutes I was told that her computer is still trying to load up the database to access my account.  What kind of buisness computer do they have that takes more than 5 minutes to load one person's bill?  I can't imagine a business functioning like that.  Even my home computer takes faster to start up and it's more than 4 years old.  I told the agent I can't wait any longer and she said "okay".  That's it.  I hung up.  Horrible customer service if you ask me.  So I tried calling the 888 number again, and again I was transferred to
somewhere that doesn't respond.  All I got was dead silence.  I'm going to have to look elsewhere for my internet service.  Forget this cable tv.
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