Costumer service is great when you want to book a flight, but God forbid life happens and you need to cancel! They will outsource your call to India to a person who can only say the word "no" in English.
My mom was dying in a hospital in Minnesota and I had to book a last minute deal with Travelocity. Unfortunately, my mom died before I even reached the airport. I called immediately to cancel my reservation and the Indian man on the phone told me I had two choices, 1. Fax a copy of the death certificate or 2. Book another vacation package. The last thing I felt like doing was going on vacation so I opted for the first choice. He said I had to fax the death certificate with in 24 hours to get a refund, but death certificates take 1-2 months to process!
After staying up all night pleading with the supervisor over in India to call the hospital or funeral home to prove my mother had died hours before. All he said was, "No, rules are rules." Losing my mother was the most traumatic event of my life, but I will never forget how this merciless company treated me and kept my money after all I had been through.
NEVER USE TRAVELOCITY!!!
