Hello everyone!My name is Reggie and I'm an Schwan's representative in Lancaster NY Depot. I currently service customers in Buffalo, Orchard Park, West Seneca, Lackawanna, and Blasdell. i recently looked at the reviews and was shock to find that are customer service department is providing horrible service. Therefore, i provided a couple tips that may help everyone in the future.
1. If you know your Schwan's representative, call him/her for service instead of customer service. Us as managers will find the time to schedule a customer into our route plan.
2. If your new to Schwan's home delivery, either find the schwan's guy thats in you area (I.e truckloads, route in your neighborhood) or go to schwans.com. As a Schwan's representative it is my mission as an individual to provide top service for i would want the same. I hope this helps!
P.s. If your in my route area and you want service, feel free to contact me at 716-352-8870.
Reginald Montogmery
CSM/ Schwan's Foods