I read about this bike on several websites while shopping for a birthday gift for our 6 yr old grandson. Most sites mentioned the problem with the packaging. I tried to get the bike locally with no success and decided to order through Amazon, a trusted name, assuming they would be dealing with a reputable supplier and handle any issues promptly. WELL.. the bike arrived in a broken box, scratched up and with parts missing. It was delivered on a Saturday, his birthday, but BabyAge, the supplier is closed Sat and Sunday. Amazon said I had to deal with them and only after they would not help us would Amazon help us. I emailed BabyAge and Amazon and I and my son talked to them first thing on Monday morning. Baby Age promised to follow up. My son waited a day or more and got no follow up. The woman at BabyAge would not speak to him. I had already emailed Schwinn directly to tell them of their packaging problem (I am sure I am not the first person to do this). Baby Age finally told my son they could do nothing until they heard from Schwinn and that might take 2 days or so. My son called Schwinn directly and they were GREAT. The bad bike was picked up the following day and a new one arrived the day after. BabyAge still had not returned my son's call. By the way the second bike was also in a broken box but all the parts were there and there were no scratches.
