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Communication Services

This section lists the companies that facilitate communication between you and other people. We're talking about long-distance and mobile phone providers. Cross the most money-saving calling plan with the best reception and you have a winner. Share your reviews here. The big sections here are the Cell Phone Service reviews section where you will see things like Verizon Wireless reviews and Boost Mobile reviews, and the Long Distance Providers reviews area, where you will find things like AT&T reviews and Qwest reviews.

Recent Happenings

30 minutes ago

So three days ago my mother who lives in Salem Oregon bought me a jax phone and a twenty dollar top up card and mailed them to me. They arrived this morning and i tryed to activate it over the phone which was an epic failure (their voice recognition software is terrible). So i decided to acctivate it onlinne as the package directed. I activated my phone and added the top up card to my account and for the first ten minutes or so my phone worked fine i sent and recieved around twenty texts and then all of the sudden it stopped working. I checked my phone balence and it said zero (I had enrolled in the unlimited texting plan) I called and fought for about ten minutes with the computer and it finally let me talk to a representitive who told me (in a very demeaning tone after he confirmed that i was sixteen) that my top up card (which was in the mail with post marks to prove it as well as a reciet from the fifth when it was purchased) had been bought that day in vancouver washington (the city where i live) and had been used that morning. I told him that that was completely impossible and when he persisted in arguing with me and telling me that i was mistaken about how i got the card so i asked to speak to a supervisor. He told me that she was out and he would have her call me back in about ten minutes when she returned.
Fourty minutes later i decided to call back again and i got a very sarcastic man who kept refusinng to allow me to speak to a supervisor and placing me on hold. He then told me that it was not their responsibility to fix their error that it was the seven eleven where it was bouught at which point I asked again to speak to a supervisor this time in a very demanding manner.
I waited for fifteen minutes and finally a female supervisor who refused to identify herself answered the phone. I explained the situation to her and she agian told me that the card had been purchased and used in Vancouver that morning and that the card i had in my possesion was their used card..... even though my card had been in the mail for the last few days (have i mentioned i have the postmarked envelope as well as the reciet?) and that is was not Virgin mmobiles responsibility to honor the card because "I was ovbiously lying about where and how i got it because I had had to have either gotton the used card from whomever had used it or my mother had stolen it". At this point I lost it. I think its a very basic rule of any customer service representitive handbook that you do not under any circumstance call a client and her mother liars and theives. I am completely disgusted. Its very ovbious to me that they made a mistake and put the balence into the wrong account. I was friendly and polite the whole time even the second time but I was treated like an idiot, a liar and a theif.
My mother called them back and interestingly enough they were very polite and helpful to her and they say that my phone problems should be worked out in the morning. It pisses me off that Virgin Mobile treated me that way because I am in their eyes a child. I am not a moron! Yes I am sixteen but I am also a sixteen yearold that attends high school, college and working 28 hours a week. I have money to spend on this phone and I should be treated the same way as an adult. I am truely and utterlly disgusted with the way they treated me and as soon as this month of service is over I am switching to Cricket.




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yesterday

First I just want to give a tidbit to all of you who are reluctant to cancel your Telus Mobility account for fear it wil be reported to Equifax....they CAN NOT REPORT YOU. It is not legal for them to do so in Canada due to the mobile companies being inable to accurately bill customers...sound familiar??

For us, we signed up with Telus about a year ago. I got my daughter the LG Keybo, good phone...crappy CSR's. Last week I called to let them know I had sent a payment online. Well somewhere between the bank and them something screwed up and the wrong amount was sent. It was a little short so they cut my daughters phone off. When I called yesterday to find out why they said " You falsely reported a payment and now you are being punished, from now on if we don't get every cent from you when it is due then we will terminate your service until we do get it" I told them I had paid it and offered to give them the transaction number from the bank, they said it was not good enough, that it is unverifiable. Total load of crap I told them, I asked why other phone companies can and they can't. They didn't want to hear it. I asked to speak to a manager and was told it would take 24 hours to get one to call me back. I was then put on hold for 20 minutes. When she finally came back and began to "fill out my request" I asked to speak to the retentions department. Suddenly a manager appeared, or so I thought. I doubt he was, he was ignorant, he also accused me of lying. When I explained that I am a single parent and my daughter needs it to get ahold of me, I was told that clearly my priorities need to be adjusted if paying my cell phone bill was not as important as keeping a roof over my daughters head.....yeah ok dumb ass...sure I will lose my home just for you....oh look...a pig just flew by!!!
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3 days ago

Telus is the WOORRSSST company EVER! if youre looking for a cell phone company, go anywhere but telus. Missed calls, missed text messages, the phone just stops vibrating even though its on vibrate mode, the alarm stops working whenever it feels like it which made me miss two classes at university (IMPORTANT classes). And this is for BOTH phones i've had. Oh ya! and i was supposed to get a waived 25$ fee for info transfering for my "new" phone (which was just as bad if not WORSE than my other one)... so the girl is trying to transfer...OH! what a surprise!! it doesnt work! so there i leave with a list of 150 phone numbers to add manually... try adding those when you have a million exams and essays due non-stop. i havent even had time to finish and its been 2 months since then. and as for the lies... either they're all completely incompetent, or they're all liars. one tells me my phone is a refurbished phone, the other says its a brand new phone thats worth 200$, and then they're rude to me on the phone for being confused. so i'm just counting the days till my contract is over, so i can go to rogers or fido or ANYONE ELSE...because i know for a fact that i can build a phone with who knows what and im sure it would work better than their phones! so...on that lovely note, dont go to telus
it's not fun having to visit them every week for another list of problems when you have more important things to do
have a great day!!
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3 days ago

Terrible! Had them before changed to Alltel & they were MUCH better but now Verizon owns Alltel. In the month since the take over I've had my phone out of service for 9 days & they claim they can do nothing about it but send me yet another replacement phone via mail in 2 or so more business days. They have 100's of phones in their store but they can't give me one? I even offered to buy an upgraded phone & they say they cant do. Bunch of frickin jokers!
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4 days ago

A cautionary word to people who have a $20.00 every 90 day top off plan, Virgin has put in a deceptive NEW MENU ITEM that will lock you into a 200 minute ($20.00) every 30 days when you go to top off! When I called from my phone right after I hit that wrong key, I used up 3 minutes, thus according to Virgin does not allow them to transfer that $20.00 to my former plan because it no longer is 200 minutes! But according to the rep I spoke with if I waited until just before the 30 days ended they would credit me the remaining minutes back into my 90 day plan. I called after 30 days and was told that they don't offer any such credit. But after much haggling, they would give me $7.50 of my remaining $16.00! Then they hung up on me. I called back and was told nothing in my account info showed any credit offer and they were not going to give me any of my remaining $16.00 back! Told the very rude service "manager" that I would like to transfer my balance from what is a 10 CENT-PER-MINUTE PLAN to a higher 20 CENT-PER-MINUTE PLAN and if I couldn't get her to do that Virgin would lose a customer. SHE DID NOT CARE! We're sorry sir, but we don't want you to have a service plan that meets your limited calling needs even though we'll be making twice as much per minute! As Spock would say... Very Illogical.
I took my two active Virgin phones out to the garage and smashed them to bits! (surprisingly very refreshing!) Then I went down to a T-Mobile store, bought a phone and a $100.00 (1000 minute) top off card that does not need to be refreshed for 1 YEAR! The very helpful rep set up the phone on the spot, filled me in on the plan and gave me a half price discount on a protective case. So I went from Virgin's 20 cents to T-Mobile's 10 cents per minute, don't have to top off every three months and most importantly I don't have to deal with less than honest Virgin reps who don't care about long time customers.
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6 days ago

Rip-off scam! Vonage charges a two-year fee. Don't be fooled. I specifically asked when signing up about contracts, and the representative said one year. The ads said one year. When I cancel after one year, Vonage hits you with a termination "fee". It's not a "contract" they say. What kind of bull shit are they pulling? But I got the last laugh. You can cancel their fee by telling your credit card company not to accept the charge. I just called and had my credit card company cancel the Vonage bullshit fee. Now the bastards are stuck with that. They absolutely do horrible business practices, and no one should do business with thieves. Everyone who works for Vonage should be ashamed of themselves and find other employment immediately or jump off a cliff because they deserve it for ripping off honest people.
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9 days ago

i've been on with t-mobile for a good soild year and i have not have had a better time with it. i have had two phone right now i have a gravity. its awsome. alot of my freinds have tmobile so i recommand this to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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10 days ago

First and foremost, any wireless company that offers unlimited minutes, text and internet for 50$ a month, most definitely will have some decreased features that you would not experience with a larger carrier. Boost Mobile has its good qualities and then it's list of annoying issues. However its 50$ a month, and it does what I need it to do. I had phone bills over 400$ and higher with other carriers such as, "more bars", "stay connected" and "Katherine Zeta Jones Smoker Voice Spokesmodel" service providers. So I did my research and I am satisfied with my service for 50$ a month.
Here's why.....
1. Remember when you first get your phone that it will take 72 hours for the features and service to fully adjust-IDEN phones are not like CDMA phones-the service is outdated and for 50$ deal with it.
2. Remember that signals can jump from full strenght to no service at all if you move around inside a house or apartment, especially if you live in a wooded area with lots of trees. When you are out on the road or in a public area there will be plenty of service strength. The Key to remember 50$ a month-thats just how it f87king is.
3. Text are the one issue that urkes my nerves, but i've found that if you set your text settings to automated download, that it doesn't take as long to download messages. I have decided that if I don't get a text that someone sent then they should have picked up the damn phone and called me personally. Text don't show emotion-I hate having to pamper my words so that the reciever doesn't think I'm being rude, or abrupt or WTF ever. Also, remember this network was orginally made for walkie talkie and not continuous voice data usage. I drop calls here and there sometimes, or the phone just shuts off while I'm talking with a charged battery. IT'S 50$ A MONTH-CALL BACK BITCH'S! I haven't used my walkie talkie yet-I could care less about that shit.
4. The internet browser that is standard on the boost phones is shit sticks and poodle drip-from the get go don't even frustrate yourself with that feature. I have internet on my Boost phone which is an I9 Motorola and its faster than my Roadrunner on my Laptop. NO LIE! There is a browser called
Opera Mini-which if you go to www.booststuff.com, and click on Opera it will lead you through the steps to download the program to your personal computer, then attach it to a program that will send it directly to your IDEN (your phone number) you can easily retrieve this program by going your Java Apps icon (it's a little pink offset triangle). Just follow the directions on Booststuff. Fastest browser on any cell phone carrier gauranteed.
5. Remember that it's a prepaid service and if you wanna save cash (which I have saved a shit load) over the last 6 months then you have to accept that you aren't going to have Japanese Integrated Digital Direct Voice & Data Concepts at work with this phone. It's an old outdated service that has been tweeked enough to satisfy anyone who doesn't expect more than 50$ and some tax a month for no peak/off peak minutes, plan guidelines or outstanding customer service-I mean damn I'm not on the BBB Patrol Wagon when I know I'm buying a prepaid phone service.
6. Lastly-If you have a brain and understand how this old timer works then you'll be okay with Boost and you'll save some money. If you are on an image kick, and need the most uptodate mishaped dual flip action with podcast asian pocket rocket then stay the hell away from Boost. Like I said, I was torn between a 3 and 2 for service rating but I think they definitely get a 2 Star because regardless of the problems with the service, better services such as phone insurance, stronger tower strength in Metro areas and phones that possibly are more appealing is an easy 3 way plan for Boost to change alot of the negative feed that is circulating-

FOR 50$ BUCKS A MONTH-I PROBABLY TALK 2000 MINUTES, SEND 100O TEXT AND SPEND 3 HOURS OR MORE A DAY SURFING THE WEB, CHECKING EMAIL, GOOGLE SEARCHING, CHATTING AND KEEPING AN EYE ON MY BANK ACCOUNT BY HAVING BOOST MOBILE. CHING CHING!
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11 days ago

Verizon is a nightmare they have charged me close to $3000 dollars for the past year 2 phones average plan never again cannot wait untill my contract is up. Will never ever go to Verizon they are the worst they nickle and dime you wherever they can. Do not use verizon for lack of better words they suck David W.
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12 days ago

Ok, this is how it is...
Boost is actually owned by Sprint PCS. Remember Nextel? They own them too. Back in the day, everyone I ever knew to have a Nextel phone used the walkie-talkie about 90% of the time (with other Nextel users of course) because the voice part hardly ever worked. Years ago, Motorola had the idea of adding cell phone service to their walkie-talkies and manufactured phones exclusively for Nextel that were all prefixed with the letter "i" (eye) which stands for the iDen network. Nextel marketing was targeted at Business *not* Personal for the simple reason that you could sell the walkie-talkie idea as a quick way to communicate with your emplyee fleet. Just remember the commercials... For the love of God, avoid any Boost Mobile phone with a prefix of "i" as you will most likely be miserable. Unless of course, you really want a walkie-talkie, not a phone. There are other phones like the W385 phone that uses the Sprint PCS CDMA service. You will receive similar service as you would with a Sprint PCS phone. I worked at the Nextel office in Ft Lauderdale in new dealer training. Other than the fact I worked with a gorgeous girl with big boobs, I am glad I moved on...
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