I wanted to replace my G.E. Profile microwave. My wife spoke to a gentleman on the phone who was of no help and short. I gave them a second chance thinking that maybe a sales rep. was having a bad day. Upon visiting the establishment, I began speaking to an older gentleman who seemed a bit disinterested in helping me and again was not of much help. I explained what I needed, and I guess, based on how I was dressed he assumed that I was looking for a low end microwave and automatically directed me to a book showing me the low end microwaves stating, "I don't know which one it is and they probably don't make it anymore". I encouraged him to look for the model number and showed him my owners manual. He asked if he could borrow my booklet and left. He returned 5 minutes later and stated he could not find anything that resembled my G.E. Profile microwave on the internet. Mind you that last time I looked, I received multiple hits on this item on the internet at home. He then stated that I needed to replace the trim kit and order a completely different microwave (one that he has in stock I'm sure). I responded that I wanted to use the same trim kit and find the same microwave to fit it and save $300, he abruptly walked away to chase down a gentleman who had just walked in. As I followed him to see what he was doing he kept asking the gentleman who looked to not be bothered, "can I help you sir", "can I help you sir!", then walked all the way around an isle to face him and ask him again, "can I help you sir". I then chimed in and asked him , "did you just leave me abruptly to help someone else sir?". He ignored me the first and second times until I faced him with the "bigger fish" in between us and asked him again. He stumbled over his words and said uhh, "I can help two people!". He wasn't done helping me! I stated that he was very rude for just leaving without helping me and asked for his manager or supervisor. He stated that he was it and also the owner. I was like wow! He began talking again and I walked out. I don't know if he assumed that since I was in a workout outfit that I did not have the means or was not a credible client and chose to find someone who was. As a business owner I treat everyone who enters my business with respect, attention and sincerity while answering all their questions (especially those who seem to have little means). I wanted to put this microwave into my 1.2 million dollar house. I could have potentially been a client for life!
