We are from out of town and not knowing anyone in El Paso, we went with who we saw first. Bill's crew came out on a Friday and had to fix a part of our pipe, in order to winterize our swamp cooler. And charged $130. They neglected to put our swamp cooler cover on. We called Bill's and they said it would be Monday before they could come by. We weren't very happy they took so long to fix their mistake and decided we would not call them back for any future plumbing needs should they come up. A month later, we come home from vacation to find our master bedroom flooded. We call a new company, Water Control Plumbing, and they determined the problem was the piece of pipe that was fixed by Bill's had not been done properly. In fact, they didnt even take the old piece off, they just put a new piece over it and caused the leak. The leak went through the wall and flooded our bedroom. This was $260 to fix. When we told Bill's of what their crew had caused, Bill said you should have given us another chance to fix it, and that he didn't think he should pay anymore then $75. An hours worth of labor for them. So here we sit $390 later, with ruined carpet, and sheet rock, and Bill could care less. He gave us his $75 check making sure that everything was settled and done with. I guess he's more concerned with being sued then keeping customers. Will definitely NEVER recommend Bill's Texas Plumbing to anyone I know.
