This company has cancelled our appointments 3 times since January. The lady that calls to cancel always claims she cannot make appointments and that the lady that does is not available. I have even called to make an appointment different times and am always told the same thing. We agreed to a 'contract' to have them come once every three months - and part of the deal is for them to call and make an appointment, yet I always have to do the calling. Most recently they were scheduled to come and just never showed up. I assumed I had the time wrong, so I called a few hours after I had expected them and they stated that their employee quit and someone "should have called." No apology - yet as usual the lady on the phone said that someone would have to call me back to make an appointment and that they must have had the wrong number recorded so that is why they did not call. I provided my number (that I had the last time they came) and never heard from anyone. Two days later I called back to make an appointment, against my better judgement, and it will be my last with them. A lady came over to our house with someone she was clearly training, who apparently had never done this before. Upon entering my home she was very rude and said my two small dogs would have to go outside while they sprayed, which obviously I was aware of having had people spray before, however since they came 15 minutes early I had not yet put them outside. She asked what bug problem we were having - again unusual since they were coming to PREVENT a problem on a normal 3 month call, not because I had one. She then rudely stated she was the owners wife and that she didn't know what she could do for me since my house was in such disarray! I have a 2300 square foot two year old home, which we are renting since we are only temporarily here, and I can assure you the house is not in disarray! It had just been thoroughly cleaned the week before!! She then said...well...you just have a lot of stuff. She was rude throughout the entire process, and after they went outside I followed them quietly so they didn't know I was there, and she started talking negatively about our house, the yard and us! She told him to just spray what he could, not to waste too much chemical on us!!! She then said to me that she "Didn't know they had rentals in this nice neighborhood!" A lady that sprays bugs is judging us, a young couple that has owned two homes, for renting in a place we have no intention of staying more than a year??? Luckily we work in a center of 500 other people so I will happily tell everyone of our terrible experience and ask them to NOT USE THIS COMPANY!!!!!!
