Grand Rapids Travel & Transportation

Recent Happenings

3812 days ago

When one of my close friends asked me to be one of her bridesmaids for her upcoming wedding, I admittedly was not thrilled. The dresses that she picked out were okay and the ceremony was nice but I almost fell on my rear when a limo came to pick me up on the "big day". For one day, I felt like a movie star going to a spectacular red carpet event. She rented a limo from Elite and it was soooo comfortable and easy to get in and out of with my poofy dress. Me and the rest of the wedding party were so impressed, I will be telling everyone that this is a "must have" for any wedding.

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3979 days ago

I used GRT for my wedding and it was the worst customer service experience of my life.  First, they lied to me on the phone and said that the trolley would be air conditioned (we got married July 19th).  It wasn't.  The driver told me that it had just broke that morning.  However, the owner of the company just argued with me and told me they don't have trolleys with air conditioning.  Lucky for them I didn't have it in writing (mistake #2, after booking them in the first place).  Either way, they lied to twice.  

My 2nd complaint was that our driver had no clue where to go.  She was given the start point/end point before our event.  However, I (the groom!) had to give her turn by turn directions.  She wasn't familiar with anything, and we didn’t go very far at all – a mile from the church.

When we contacted the firm afterwards to complain they just pushed back.  First off, they never returned my phone calls (I left multiple voice messages for them).  They didn't respond to emails until I told them that I was going to contact the Better Business Bureau of Western Michigan.  But within hours of that email I had a response.  Once we finally got in touch with them via email they kept claiming "we fulfilled our obligation in the contract".  Obviously they have experienced complaints in the past and are used to dealing with it.  Everything they said had a legal "tone" to it.  They do a good job of covering their own behinds.  

Worst Experience Ever.  PLEASE book something else.

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4468 days ago

port city cab is great!

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4663 days ago

A group of about 12 of us decided to use Dadds for a going away party. Two friends of ours were going to be moving to Virginia and we wanted to send them off in style. We wanted to visit a few of their favorite bars and safely travel around Grand Rapids for the night. All 12 of us met at one location to be picked up. We were told we would have a bus with cups, cupholders, a bathroom and tables. However, when we got picked up, Dadds had apparently given that bus to someone else, and we had basically what looked like an airport shuttle with only seats in a U-shape. There were no cups-we had to make the driver take us to a Walgreens and pay for them ourselves. There were no tables or cupholders. The first thing our driver said to us was "no smoking and no fighting on the bus." It sounded as if he had already judged how the night was going to go. He also informed us that the previous week, a group had gotten out of hand and broken out into fights, leaving the entire bus covered in blood. This also led us to wonder how thoroughly he had cleaned up the mess on the seats we were now sitting on.

After the first stop, we got back on the bus to find everything spilled and toppled over. The floor and seats were completely wet and sticky from the refreshments we had brought. Basically the service went downhill steadily from there, from us having to wait for the driver (Tony-I would highly recommend you ask for someone else as a driver if you dare to use this company) for at least 20 minutes every time we wanted to be picked up to him squealing the tires as he sped off at 2:30 am in a quiet neighborhood at the end of the night.

I could probably write two more pages of complaints, but I think you get the picture. FYI, when we called the dispatcher to complain that night, they hung up on us, so good luck if you are still considering Dadds.

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4681 days ago

i recently had the pleasure of commuting in one of your taxi's and other than the waining (45min.) the driver was able to take me to my destination without needing instructions. I had only needed to go 6 blocks, due to the area of town i did't think that i wanted to walk the distance, next time i will walk the 5 minutes so someone who may be going further down the road can get there sooner, as i was told by the driver that shorter rides tend to wait longer, because they really don't go anywhere, as i don't see american taxi going anywhere either.

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4904 days ago

The call takers I spoke to were very rude and curt. They apparently lack any professional attitudes and don't give two hoots about other people! I was asked by a stranger to call her a cab since the one which dropped her off had not returned. I did and after 30 minutes, no cab showed. I called back and was yelled at because the company stated that the cab was there and no one met it. Now, I ask you, could a reasonable person expect that if a cab company dropped you off somewhere, they would know where to pick you back up!? Also, would not common sense and decency tell you that when an elderly lady is dropped off at the park in the middle of winter that she would probably need a ride home?! Perhaps common sense and decency are fleeing from this world and if so, Port City Cab Co. is leading the retreat!

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5027 days ago

great motel. convenient hourly rates!! a tv and moist towelette in every room!!! highly recommended. Kevin

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5138 days ago

Always friendly and fun to travel with. Great bus trips.

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