Loveliness is owned by a family that has absolutely NO INTEGRITY or PRINCIPLES!! This family is a bunch of LOW-LIFES that lie and cheat for a living; they have no shame whatsoever because they don't think what they practice is GLARINGLY BAD! (This family has no intelligence and logic. In fact, a stump has more brain than the entire loveliness family combined.) They do not abide to the basic laws of morality. They change the terms of the contract when it suits them. Run away from them as fast you can and be glad you did. This family operation does not know anything about customer service or doing business the honest way; all they care about is taking/ROBBING people's money. They charge a lot of money, but only commit to doing the minimum amount of work. They claim to have been in the business "successfully" for over 10 years, but they could have fooled me based on what my husband and I have been through over these painful 16 months and counting. The owners have amnesia and can't recall what they say from day-to-day. When trying to get you to sign on the dotted line, they will tell you whatever you want to hear; however, once they get you to sign on the dotted line, that is where the ORDEAL really begins. They've no regards for you after you've put down a deposit. Forget about customer service; loveliness is an experience no one should go through -- you make requests but the staff rarely replies unless "you" initiate it. My husband and I have lost track on the number of times when they said we would have our pictures to review in a couple weeks, only to have a month go by and not even a phone call; and when we finally get the changes, only a fraction of them are done -- many done incompetently. One of their many problems is that they NEVER admit their faults, even when it's obvious. The pictures are processed by the most incompetent group of so-called "professionals" in Taiwan. That's double incompetency because loveliness is run by those who barely know English. They don't know how to perform touch-ups. My husband and I found so many pictures that are untouched in our engagement layout. Instead of admitting their wrong doings, they blamed us for making too many changes. Also, be prepared to tell these JOKERS many times when pointing out their mistakes. To save time, I suggest you write them down once and be prepared to submit that list many times over to those "professionals". Again, do not count on getting your pictures anytime soon. It has been over a year now and we have yet to receive our engagement and wedding day albums and other products. For the most part, monkeys could comparatively do just as admirable a job, charge less, and customers would not have to brave the amount of b/s and excuses. Do not get SUCKERED in by these CON ARTISTS. They deserve negative points; however, I can't give them zero stars because this is a requirement of the website. This place should be ASHAMED to call itself a business. Please, do yourself a BIG favor and avoid this place like the plague. My husband and I think a sharp stick in the eye would have been less of a TRIBULATION/SUFFERING than having to deal with the amount of incompetency called loveliness.
We can definitely relate to ALL the bad reviews. Every single HORRIBLE thing that people (all that have posted their reviews) have gone through, my husband and I have the exact same experience. Loveliness is HOPELESS! It's too bad that there's not a way that we victims can warn new potential loveliness victims. My husband and I TRULY regret giving them our business. WE CAN HONESTLY SAY THAT THIS IS THE BIGGEST MISTAKE BOTH OF US EVER MADE!!! They've no respect for us as customers, even though we've given them thousands of dollars.
Furthermore, for some odd reason, people "seem to think" their son, ricky, is the "best" photographer. Absolutely NOT, NOT even close!! He's not even a photographer by trade; it's NOT part of his background. He was a mechanic. He learns how to take photos as he goes along and uses his customers as "guinea pigs." The biggest joke is that you've to pay a premium, $500, if you want him to be your photographer because he so "busy" and "in-demand". My husband and I know better since he shot our engagement photos. Anyone can take better pictures than him, and they don't even need a $3,000 camera that they claim they use. Fortunately for us, we had a different photographer for our wedding day shoot, and he was way better than that clown, ricky. If you ever deal with the son, you'll find that he has NO CLASS (down-right rude, obnoxious, illogical, unreasonable, retarded.) Because he's such a MAJOR LOSER who cannot keep a job, his mother has built up this business, "loveliness" (via the most DISHONEST way) to take care of him since he's her only son.
For more negative reviews, please visit other websites: Yelp, Yahoo bussiness reviews, Citysearch, Chopstick brides. I'm sure there are more, but t
