Mr. Annechino has handled several matters for me and my family and I would not go to any other attorney. He has always called me back, met me in his office when ever I wanted an appointment and always fully explained matters and possible outcomes to us. Yes, his office has told me to call before coming in for my protection and confidentiality in case I do not want to run into someone or someone runs into me to avoid any conflicts. I understood it is like any professional office...you just do not come into an office without an appointment. His office always makes copies of everything for my records and keeps me fully informed of all matters. As to e-mail he has always given me his e-mail...in fact he stated its easier to communicate because he is always in court. It appears this Bob Smith is unhappy because the court may have not ruled in his favor!