Okay, Bella You does have great dresses. In fact, it was the best selection of dresses that I found in Rochester. Now, that's where my praise ends. The owner is rude and extremely unhelpful. She makes promises that she doesn't keep. This whole thing is really making me crazy! Here's the story.
I went into Bella You to find the wedding dress of my dreams. My mom, the shop owner, and I cried when I put it on. We placed an order, paid for it in full, and then got treated like miserable rotten trash.
Bella You is open all sorts of hours. They are always there, never busy, but they never answer the phone. You are forced to leave a message. HUMMM, they get back to you... in about a week or more. They promised that my dress would be in in six weeks. I waited six months, almost seven. I had to threaten to call a lawyer to get them to call me back. I really thought they took my $1100.00 and ran that's how long it took them to get back to me even after I called crying. Then they finally got my dress in, but no sign of my veil. I ordered the dress 11 months before the wedding. I'm still waiting on my veil. My wedding is in 67 days! Also, they don't do alterations on Saturday, the only day a busy working modern bride can get to a shoppe.
My overall wedding planning has been GREAT. I have hated every second of dealing with these guys. It's the worst shoppe in The States. My advice, when ordering a gown from Ireland, call Ireland, order it directly from the company, and when you get it, find yourself a good seamstress unrelated to any shoppe. They're all bad, but this one takes the cake.
