DO NOT USE THIS COMPANY. Royal Flush Plumbing and Heating in Townsend, MA is a "royal rip-off". I was told over the phone that it would cost me $49 for them to come to my home and diagnose my heating problem. I scheduled an appointment, took the day off work, and when they got here they tried to charge me $249. Apparently the $49 only covered the drive out to my house, not the diagnosis or the "limited access fee" because my furnace was in the attic...I told them on the phone that they would need a ladder to get to the furnace in the attic, but they did not mention the separate access fee until they were physically in my home. In addition to this, all of their prices are simply way over-inflated. They have a "no hassle" pricing system, where they have one price for any given item which needs fixing (price includes parts and labor). So you have no idea how much the part actually costs, or how much you are paying for labor. After the $250, to actually fix my furnace they wanted to charge me an additional $1,000! At that point I called a different company for a 2nd opinion. The other company (a local family-owned, very reputable place) came out to my house and for the WHOLE JOB they charged me $276 (includes the service charge, diagnosis, parts and labor). I told all of this to Royal Flush, and their excuse was that the other company probably did a shabby job, and I would be calling them crying in a couple months...well my furnace is working great; better than ever actually. Royal Flush agreed to not charge me the $250, but only after I reported them to the Better Business Bureau.
