5 stars
Samuels Jaguar Motors Ltd in Brighton is friendly, thorough, efficient, affordable, and accommodating. We were preparing to leave Boston on a Sunday after moving my daughter into her dorm at BC when we noticed a leak in the fuel line of her 17-year-old VW. There was a small pool of gasoline under her car. "Now what?" I wondered. I started to drive through Brighton looking for garages that might have a mechanic on duty on a Sunday. I had low expectations and found four different places that were, indeed, closed. I really didn't want to leave my 19-year-old daughter to deal with the problem on her own, but it looked like that would be the only alternative. Cutting through Goodenough Street on the way back to BC, I saw that Samuels Jaguar had it's big door open, and there were a couple of people visible within. I decided to at least stop and check out the situation. I found that the owner and a mechanic were inside working on their personal vehicles, but the garage was not actually open for business. They didn't know me from Adam but could not have been friendlier or more sympathetic when I explained the situation. They graciously agreed to look into the problem and were quite willing to fix it right then and there if they were able. They stopped what they were doing, put the car on the lift, found what needed to be done and Elston, the owner, started calling around to see if there was any chance of getting the replacement part the car needed. That wasn't possible on a Sunday, but they didn't give up. They attempted to improvise with what they had on hand. Bob, the mechanic, even drove over to another location to see if he could use a part from a car they had there. As it turned out, they couldn't do the repair that day, but certainly not for lack of trying. Elston located and ordered the correct part on Monday and called me in New Jersey to tell me its price and ask if I wanted to proceed. The part came in on Tuesday, and Elston got in touch with my daughter to arrange a Wednesday installation. She drove there the next day and these accommodating gentlemen again stopped what they were doing and installed the part while she waited. I could not have been more pleased. The total price for the part and installation was extremely reasonable. I will certainly use this garage for any future problems and repairs. What could have turned out to be a huge hassle was, in the end, a very satisfying experience for me, for my daughter, and for my wallet. These guys are GREAT. I highly recommend them. Now, if I could only afford a vintage Jag....
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