SalemFive does not deserve my (or your) business until they make drastic changes to their sign-up process and customer service. My story (background): I had Netbank for at least 10 years, then they went out of business and IngDirect took over my account. Because I do lots of intl travel, I needed low ATM fees and internet access
Anyway, I researched checking accounts for days, read the reviews and ultimately chose Salem Five e-banking for their rates and fees. Applying was a nightmare. I applied online, then received an email asking for a copy of my drivers license and SSN card. I sent .pdf copies of mine and my joint account holder. We both have excellent credit.
After this, we received an email stating that we were APPROVED Welcome! Then in big Red, bold letters on the bottom it stated I had 10 days to send a signed hardcopy and my initial deposit.
I complied even though it was xmas holidays and I was traveling too. This process started early December 2007, I just received notice that they are returning my deposit and withdrawing my application since I failed to provide the needed information. Their customer service during the process has been terrible and insulting regarding the tone of their emails.
Salem Five is not able to deliver and they dont deserve my (or your) business. I rate them as one star they did nothing but waste my time. bob
If you are looking for a new internet bank, this is not a good choice!