This is not the Sanford Kramer I know, we have used this company for 17 years for all the Plumbing in our home, and when they started doing heating and air conditioning we stopped using a family friend who was doing work for us at cost to use Sanford Kramer, the thing we have always loved about them is that they only charge a small fee to come out and evaluate any problem we are having, then they show us upfront in writing exactly what it will cost to fix the problem, we have never had a price change on us once they got started because it took longer than expected, which is why we use them because its not by the hour, they charge by the job. A few times the job flew by a lot quicker than we expected, but I wouldn't expect the price to then be discounted, because they wouldn't raise it if took longer! Why should they make less money because they can perform a miracle on my horrible plumbing in less time than another company?? I love the "Duck" because they are always there when I need them, and they also offer home maintence plans to help me avoid issues in my home. All of the customer service reps have been nothing but helpful at answering the phone no matter when we call, during the day or 2am when my hot water heater burst and ruined my brand new carpet! They even call me to schedule my maintence on my heating and air conditioning because I can never remember. Customer service is there to set up my appointment with a technician, if the CSR could fix the problem I'm sure they would be in the field doing so, instead of answering the phone! I like having my knowledgable technician out at my home, and not trying to fix my problem over the phone like some of these one truck companies! They always roll out the red carpet and wear floor covers in our home, Sanford Kramer is a great company! I RUN TO THE DUCK!!!
