Nightmare experience in Orange County. My new refrigerator was under warranty - less than 20 days from date of delivery & needed a service call for uneven doors which was noted upon delivery.
Allen & Sons tech - Zack came out and did nothing. Told me the seal would fix itself or he would come back out and "heat it up" so it would even out. If not =just call Allen & Sons back out...famous last words.
Zack's fix sounded untrue & after a call to Whirpool, they said no, Allen & Sons are order a new gasket & will be back out in 7 business days. Nine business days later I call and the whole story changes. Greg (I think) said no, nothing wrong with refrigerator per Zack's note and they are not going to fix a thing. Even offered to send digital pictures of problem, yet this "repair" company are unwilling to review. Why would I want to waste another day waiting for these guys and make this up? What have I to gain? Nothing, except a properly fixed refrig.
Being called a liar by a tech is not fun. Being told tough luck, is not fun either. Good news is since refrigortaor is under warranty still, I get a new one from place of purchase. Waiting around for Allen & Sons company to do nothing, mislead me and then lie to me/about me, not so fun.
Do not call this place for service, their story changes according to profit level. Shame on you Allen & Sons.
