On Friday, June 19, 2009, I took my Mercedes Benz to Auto-Nology Motor Service at 10158 S. Western Avenue, Chicago, IL 60643 at 773-238-5400.
Auto-Nology Motor Service has a nice clean professional facility, but the service is not as they state. They talk good, put on a good performance, but what are they actually putting on your car. Not the FACTORY dealers’ parts as they so promise… don’t be fooled… Appearances can be deceiving.
Pretending to put on factory parts, charging me for genuine parts, yet I get aftermarket parts. This is Consumer FRAUD… Auto-Nology Motor Service must beheld accountable for their deceptive practices and should not allowed to continue in this manner.
Eddie who claims he is the owner, is not the owner. Mahammad is the owner. Eddie states this was his business (liar). When I got my car back on June 19, 2009, the breaks squeak. Anyone owning a Mercedes knows you must use factory pads and rotors on a Mercedes. Eddie claimed he did, but lied. I took my car to Mercedes to determine why my breaks were squeaking and as I thought, Auto-Nology had put on aftermarket breaks; rear pads and rotors. Eddie swore he used genuine parts pads and rotors and could show me the box they came out of. I asked, Eddie, why would my breaks be squeaking? I don't know he said, it could be that it was a bad batch of breaks, all along knowing what he had done. But of course he never dreamed I would actually have them taken off and checked by Mercedes. I took pictures of the parts Mercedes took off, I wish I could attached them here. The new MB pads/rotors has the Mercedes symbol, the one's Auto-Nology did not. Later I asked Eddie (claiming ownership of the business) to reprint my receipt as to add in writing what he claimed to put on my car, genuine Mercedes parts. When my sister went to pick up the receipt, I was on the phone with Eddie. So he writes on the receipt per my sister, genuine Mercedes Benz pads and rotors. But in sections of speaking with him on the phone, he claimed I sounded upset after I told him I had the breaks taken off and so he shredded the receipt. Why would he shred the receipt? Guility. My sister never got the reprinted copy, she said Eddie told her I sounded to upset and shredded it stating I didn't need it. He knew this would incriminate him, that's why he shredded it.
Later after getting my car back from Mercedes Benz, I went back into Auto-Nology repair shop, but Eddie was out. I asked the gentleman standing at the desk who was the owner of Auto-Nology and he to said Eddie. So all the employees must think Eddie is the owner when in fact city records stated two other names on record. Eddie is listed as Manager. When Eddie calls me, he continued to stick to his story that he installed Mercedes orginial factory parts and if I didn't like it (get this) to take him to court. Ms. J he kept saying... are you done, like I said, if you don't like it take me to court. An owner would not respond or act like this Eddie, I said, so I don't think you are the owner. Take me to court Ms. J. he continues to abrutly state... Eddie stands by that he is the owner, but I found out differently by the City of Chicago website. Liar Liar.
My invoice statement from Mercedes Benz dated 6/25/09 states as follows:
REPLACED AFTERMARKET BRAKES WITH FACTOY MERCEDE BENZ BREAKS. INSTALLED NEW REAR FACTORY BREAK PADS AND ROTORS.
So beware of the polished, well groomed shop. Beware of all the promises on parts. Sounds great when you listening to Eddie give the spill of how they only use genuine dealers parts etc. Later he changed the wording on what he claimed to have said, another sign of guilt. They charged me $414.00 claiming they are cheaper then the dealer, another lie. Maybe sometimes they are, but in this case, the Mercedes replaced the rear pads and rotor and it cost me less. Auto-Nology is a rip off, one way or the other. I have also filed with the Better Business Bureau. And if necessary, I will take them to court. I will file this week if necessary charging them with 3 counts of Consumer Fraud. 1) Breach of Contract 2)Common-Law Fraud and 3)Illinois Consumer Fraud
Consumer Fraud is a crime, I don't think Eddie knows this.
