In Racine Wisconsin it is difficult to find a good service company to repair Fisher Paykel washing machines. Mine wasn't draining, so I decided to call Grand Appliance. I made the call at 8:30am and at 9:30am a guy named Dave was at my door! He repaired my washer quickly, cleaned up and charged a fair price. I will use this company in the future. Also, a real person answered the phone on the first ring when I called. :)